88 The Group is constantly vigilant of the political landscape as it continues to adopt measures to mitigate all risks arising from periodic uncertainties surrounding the Government. The following measures have therefore been put in place through the years and maintained in FY2024: Active engagement and management of relationships with Government officials and regulatory authorities at the working and ministerial levels to mitigate potential changes in legislation (see page 78 for more information on Stakeholder Engagement); Remaining apolitical in our dealings with Governments and officials and in our public communication to manage public perception; Improving products, solutions, and customer experience to provide best-in-class services to maintain our market leadership in e-services as well as to safeguard our branding and logos, which are mainly done by maintaining existing Intellectual Property (“IP”) and trademarks or by applying for new IP only when necessary (see page 89 for more information on our Intellectual Property); Market diversification to expand our business opportunities in various geographical regions; Ensuring a balanced and diversified revenue mix between e-Government and commercial services; Employing sound ethical business practices aligned with the laws of countries we operate in (see page 89 for more information on our Ethical Work Conduct and Policy section); Conducting a comprehensive legal review and due diligence to ascertain the level of risk associated with governmental or legal issues (if any); and Continuing investing in innovation as a key driver for MYEG to help the economies in which it operates in to make a quantum leap to greater growth and wealth creation. A market-by-market approach to addressing specific legislative changes and Government law-making decisions has also been put in place. .:&( IBT CFFO BOE BMXBZT XJMM CF ESJWFO UP DPOUJOVF MFOEJOH JUT JOEVTUSZ FYQFSUJTF BOE PSHBOJTBUJPOBM SFTPVSDFT UP BJE UIF (SPVQ T HPWFSONFOU QBSUOFST BOE UIFJS DJUJ[FOT MATERIALITY MATTERS (cont’d)
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