78 .:&( DPOTJTUFOUMZ SFDPHOJTFT UIF TJHOJàDBOU WBMVF PG JUT TUBLFIPMEFST NBLJOH TUBLFIPMEFS FOHBHFNFOU B UPQ QSJPSJUZ GPS UIF (SPVQ (JWFO UIF EJWFSTF SBOHF PG TUBLFIPMEFST FBDI TUBLFIPMEFS DBO QPUFOUJBMMZ JOáVFODF .:&( BT B DPNQBOZ NBLJOH UIFJS FOHBHFNFOU DSVDJBM "T TVDI TUBLFIPMEFS FOHBHFNFOU SFNBJOFE JOTUSVNFOUBM UISPVHIPVU ': GBDJMJUBUFE WJB WBSJPVT NFEJVNT including digital platforms. MYEG continues to also dedicate resources to regularly update its online platforms and websites to ensure effective communication and engagement with stakeholders in the evolving digital landscape. 'PS JOTUBODF .:&( T PGàDJBM XFCTJUF JT SFHVMBSMZ VQEBUFE XJUI UIF MBUFTU OFXT DPSQPSBUF BOOPVODFNFOUT àOBODJBM SFTVMUT QSFTT SFMFBTFT BOE #PBSE DIBOHFT JO SFMBUJPO UP .:&( JO B EFEJDBUFE *OWFTUPS 3FMBUJPOT TFDUJPO 5IJT JT EPOF to ensure that MYEG’s stakeholders can access the latest information regarding the Group. Stakeholders are also able to subscribe to e-mail alerts from the Group via the Investor Relations page. .:&( T "(. XBT DPOEVDUFE PO +VOF EBZT GSPN UIF EBUF PG OPUJDF GPS UIF "(. XIJDI XBT "QSJM "T JU XBT JO UIF QSFWJPVT àOBODJBM ZFBS UIF (SPVQ NBOBHFE UP BMTP DPOEVDU JUT $VTUPNFS 4BUJTGBDUJPO 4VSWFZ JO FY2024. MYEG’s stakeholder engagement table remains unaffected from FY2023: Stakeholder Group Level of Engagement Forms of Engagement Issues of Concern Outcome Achieved Government and Regulators Governments of our key markets are CPUI PVS QSJODJQBMT QBSUOFST BT XFMM as regulators of our operating environments. High Meetings at ministerial and working levels Discussions on services requirements Discussions with regulatory authorities Participation in Government and regulatory events Renewal of e-Government service concession Change in legislation Approval of permits We have an improved visibility of Government policies and the nation’s HSPXUI BHFOEB BOE the role MYEG can play in supporting the Governments’ digitalisation impetus. Customers Users of MYEG services are the cornerstone of our business. High Advertising and marketing efforts 8FCTJUF TPDJBM NFEJB Customer service channels Customer survey and feedback exercise Online feedback via www.myeg.com.my 6TFS FYQFSJFODF FBTF PG navigation Customer service Timely delivery 1SPEVDU TFSWJDF QSJDJOH and package We gained a better understanding of issues faced by users and customer service experiences and identified areas of JNQSPWFNFOU MFBEJOH to improved customer satisfaction. STAKEHOLDER ENGAGEMENT
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