54 OUR VALUE CREATION PROCESS AND BUSINESS MODEL FINANCIAL CAPITAL All financial resources consumed and created by the business model and consumed towards accessing, deploying and creating other forms of capital. These include shareholders’ equity, debt and reinvested capital, cash and bank balances and Group assets and liabilities. MANUFACTURED CAPITAL All physical assets leveraged to execute the business model, implement business strategies and to develop and deliver products and services. These include ICT infrastructure, physical buildings such as the headquarters that houses our corporate office and customer service centres / branches across Malaysia and the Group’s fleet of vehicles, machinery and equipment, including company vehicles. INTELLECTUAL CAPITAL Intangible assets such as intellectual property, business know-how, internal process and controls, including standard operating procedures, market insight, understanding and more. Intellectual capitals may include research findings as well patents, proprietary technology, trademarks, copyrights and more. It also includes the collective knowledge, experience and expertise of the Group’s management and its workforce. HUMAN CAPITAL The technical and managerial skills, productivity and wellbeing of all employees across the Group, coupled with a company culture and governance systems that foster innovation and compliance. SOCIAL CAPITAL The nature and dynamics of MYEG’s relationships with multiple stakeholders, both internal and external and how these play a role in influencing the effectiveness of the business model as well as capital/resource allocation. These include the innate partnerships, collaborations and interactions developed over time. Social capital also includes the equity value of the MYEG brand. NATURAL CAPITAL All natural resources and materials consumed such as energy, land, water, construction materials and others. RM3.22 billion in assets at beginning of the financial year RM1.32 billion in distributable retained profits at beginning of the financial year RM84.14 million cash and cash equivalents at beginning of the financial year RM6.16 billion in market capitalisation 351,780 square feet (“sf”) corporate Zetrix Tower. 45,328 sf customer service centre located within Zetrix Tower. 101 operating e-services centres and 907 kiosks nationwide. Foreign workers’ hostels in Selangor and Melaka, with new facilities in the works in Penang and Johor. Fleet of vehicles comprising motorcycles, cars and trucks. MYEG business model Intellectual property and proprietary business/industry knowledge. The Zetrix blockchain platform and related decentralised applications. MYEG Web3 capabilities. Online finance services made possible via moneylender’s licence. Road safety diagnostic kit. Staff strength of 2,073 at the start of the year. 34 helpdesk staff and 17 over-the-counter staff. Long-standing industry knowledge, experience and expertise. Empowered organisational culture. Talent development and retention programmes. Mandatory and proactive stakeholder engagements, dialogues, joint venture partnerships, strategic agreements, knowledge sharing and transfer of technology initiatives and more. Annual Corporate Social Responsibility (”CSR”) expenditures. 12,480.20 GJ of energy consumed. 104,365.46 litres of fuel consumed. 2.49 million kWh of electricity consumed. 593.1 m³ of water consumed. To realise our vision, we strive to: z optimise our current technological capabilities z develop employee potential z enhance stakeholders’ confidence z increase revenue growth through market and product expansion and continuous innovation We are cognisant of and continue to mitigate against financial, business and operational risks and sustainability-related matters: Please see Sustainability Statement for mitigation measures z We adapt and leverage on relevant macro factors in key markets. z Digitalisation to enhance e-Government services delivery. z Emerging technologies like blockchain and AI to improve delivery of services. Our Opportunities Going Forward OUR CAPITALS SPECIFIC INPUTS BUSINESS PROCESS AND OPERATING MODEL To be a high value-added provider of globally competitive IT services Our Business Strategies Realise Our Vision and Mission Long Term / Future Orientation (4-10 years) Customer oriented Invest in the future Sustainable business Moderate risk profile Short / Present Term (1-3 years) Improve existing product Enhance customer experience Innovate and grow Develop capable employees Materiality Matters Our model takes into account the aspirations, demands, rights and perspectives of multiple stakeholders: Shareholders Community and General Public Investors Customers Government and Regulators Employees STAKEHOLDERS z Cyber Security & Data Privacy z Political / Regulatory Changes z Technological Innovation z Anti-Corruption z Product / Service Quality z Climate Change & Emissions z Energy Management z Waste & E-Waste z Water Consumption z Economic Values Generated z Talent Management z Risk Management z Human Rights Practices z Occupational Health & Safety z Competitive Marketplace z Diversity, Equity & Inclusion z Local Community Development VISION MISSION rea ow r fo equ an es. 2 billi al yea 2 billi nning .14 mi ing of 6 billi ated wards orms uity, k financia at begin RM84.1 beginni th rat d e, rte sto sia an s 351,780 squa sf cus Zetrix eratin nation n work , with ang an Fleet of vehic he tegies rs omer and nd Zetrix T 45,328 within Z 101 ope kiosks n Foreign Melaka in Pena op nd es, ect as w mar e c f th e MYEG busine ctual p ss/ind trix blo ralised Web3 financ lender Road safety d erty, controls, market tual well rks, collective he MYEG b Intellec busines The Zet decentr MYEG W Online fi moneyl odu the ove mpl rength pdesk tandin pertise wered develo uctivity e Group, ernance iance. Staff str 34 help Long-st and exp Empow Talent d atio al flu as de l ca YEG tory a ement rships, g and t ore. Corpo itures onships and uencing s well as the apital G brand. Mandat engage partner sharing and mo Annual expend sum on .20 GJ 5.46 li illion m³ of w med 12,480. 104,365 2.49 mi 593.1 m As always, MYEG continues to provide its value creation model which provides a concise view of the operation and execution of its business model. The creation of outputs and outcomes is provided from a multi-capital perspective as measured against the inputs consumed, also from a multi-capital perspective. VALUE CREATION MODEL
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