44 Talent Recruitment and Retention Global and Domestic Macroeconomic Conditions Evolving Technological %JHJUBM -BOETDBQF Regulatory Environment $IBOHFT JO Government Policies Rising Social Concerns *ODSFBTJOH $BSCPO Climate Change Focus REGULATORY ENVIRONMENT & CHANGES IN GOVERNMENT POLICIES " QSP EJHJUBM HPWFSONFOU JO .BMBZTJB NFBOU UIFSF XBT DPOUJOVJUZ JO UFSNT PG UIF JNQMFNFOUBUJPO PG QPMJDJFT QSPKFDUT BOE QSPHSBNNFT JODMVEJOH POHPJOH HPWFSONFOU EJHJUBMJTBUJPO FGGPSUT .:&( T TFSWJDFT IBWF QMBZFE B LFZ role in bridging the digital divide and improving the delivery of Government services while reducing costs. )PXFWFS BOZ DIBOHFT UP UIF SFHVMBUPSZ FOWJSPONFOU PS DIBOHFT JO HPWFSONFOU QPMJDJFT BOE MBXT NBZ JNQBDU UIF (SPVQ T DPODFTTJPO CVTJOFTT NPEFM BOE PQFSBUJPOT FTQFDJBMMZ XJUI UIF HMPCBM MFHBM BOE SFHVMBUPSZ FOWJSPONFOU QBSUJDVMBSMZ JO "* BOE CMPDLDIBJO DPOUJOVJOH UP FWPMWF XJUI WBSZJOH EFHSFFT PG BDDFQUBODF BOE TVQQPSU JO EJGGFSFOU markets and countries. RISK OPPORTUNITY While the Group is not significantly dependent on concession-based SFWFOVFT BT UIF CVML PG SFWFOVFT BSF HFOFSBUFE GSPN DPNNFSDJBM TFSWJDFT any changes i.e. non-renewal or delays in renewal of e-Government services EVF UP HPWFSONFOUBM QPMJUJDBM GBDUPST DBO JNQBDU UIF CVTJOFTT NPEFM BOE àOBODJBM WBMVF DSFBUJPO BT XFMM BT TPDJBM WBMVF DSFBUJPO J F EVF UP VTFST PG Government services being unable to access such services. *OWFTUNFOUT JOUP UFDIOPMPHZ FRVJQNFOU BOE QFSTPOOFM UP TVQQPSU FYJTUJOH services may be at risk due to any non-renewal. Any change in law and legislation by Governments may lead to MYEG unintentionally not complying with local laws or having to remodel its services. *O UFSNT PG MJUJHBUJPO BOZ MFHBM TVJU BHBJOTU UIF $PNQBOZ XPVME IBWF B branding and possibly financial impact as well. $IBOHFT JO QPMJDJFT XIJMF QPUFOUJBMMZ MFBEJOH UP EJTSVQUJPO can also serve as the stimulus for the remodelling of existing services or the development of new solutions. MATTERS IMPACTING VALUE CREATION
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