41 OUR BUSINESS AND STRATEGY OUR BUSINESS MODEL AT WORK *O FTTFODF .:&( T CVTJOFTT NPEFM JT DFOUSFE PO UIF QSPWJTJPO PG TFSWJDFT FMFDUSPOJDBMMZ BOE PDDBTJPOBMMZ QIZTJDBMMZ UP DPOTVNFST 5IF HPBM JT UP QSPWJEF B DPOWFOJFOU DPTU FGGFDUJWF GBTU BOE FBTZ NFBOT GPS UIF QVCMJD UP BDDFTT NVDI needed services. MYEG serves as the conduit or bridge that closes the digital chasm to empower customers and to CSJOH UIF HPWFSONFOU CVTJOFTTFT BOE DPOTVNFST UPHFUIFS #FZPOE UIBU .:&( T CVTJOFTT NPEFM BDLOPXMFEHFT BOE MFWFSBHFT UIF JOUFSEFQFOEFODF PG UIFTF UISFF JNQPSUBOU entities. Our Government partners remain a regulatory authority for MYEG in enabling the Group to offer key digital TFSWJDFT UP UIF XJEFS QVCMJD 5IF QVCMJD SFQSFTFOUJOH UIF NBSLFU OFFET QBSUMZ QMBZ B SPMF JO JOGPSNJOH .:&( BOE JUT CVTJOFTT QBSUOFST TUSBUFHJFT JO SFTFBSDIJOH EFWFMPQJOH BOE MBVODIJOH OFX TFSWJDFT XIJDI UIFO DBO GFFE CBDL JOUP UIF wider initiatives of the Government. 5IJT BMTP XPSLT UIF PUIFS XBZ BSPVOE XIFSF HPWFSONFOU BOE CVTJOFTT QBSUOFST DPMMBCPSBUF WJB .:&( T DPOOFDUJWF tissue and expertise on both commercial and concession service delivery in order to provide public-centric services UIBU CPMTUFS DJUJ[FO BDDFTTJCJMJUZ UP HPWFSONFOU FOUJUJFT GOVERNMENT THE PUBLIC BUSINESSES The business model works as follows: e-Government Concession and Commercial Services Provided via MYEG's digital and other platforms Financial Values: Revenue derived from transactional charges, service fees, commission / referral fees, and financing / interest income. Non-financial Values: Convenience, affordability, accessibility, bridging the digital divide. Empowering society, job creation and entrepreneurship opportunities. ESG Values: Adoption of fully-digital services reduces paper consumption and logistics-related emissions. Improved data privacy. Improved welfare of foreign workers in Malaysia. What We Do How We Do It Values We Create and Sustain
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