119 SUSTAINABILITY STATEMENT .:&( QMBOT UP FOIBODF JUT MFBSOJOH BOE EFWFMPQNFOU JOJUJBUJWFT HPJOH GPSXBSE BEPQUJOH SFMFWBOU USFOET JO UIF JOEVTUSZ UIBU DBO TFSWF UP CPMTUFS UIF QSPEVDUJWJUZ BOE FGàDJFODZ PG JUT XPSLGPSDF TVDI BT Upskilling & Reskilling for the Digital Workplace In-App Experiences Learning in the Moment of Need With digital transformation comes the need for reskilling our existing workforce on how to use new digital processes and tools. It also means many traditional types of KPCT UIBU DBO CF BVUPNBUFE XJMM CF BVUPNBUFE NFBOJOH DFSUBJO KPCT will become obsolete. That brings PQQPSUVOJUJFT BT XFMM BT OFX KPCT will emerge as new needs become clearer (i.e. AI professionals). This type of learning and development and support content allows employees to learn in the áPX PG XPSL BU UIF FYBDU NPNFOU PG OFFE XJUIPVU MFBWJOH UIFJS EJHJUBM tools. This type of learning empowers employees with the right support DPOUFOU BU UIF SJHIU UJNF JT NPSF FOHBHJOH BOE JOUFSBDUJWF DVUT EPXO overall training and onboarding time as well as improves the productivity of workers. This type of learning experience is much more effective than traditional training in helping employees to CFUUFS SFUBJO LOPXMFEHF QSPWJEJOH employees with support content in the flow of work. This allows workforces to become more QSPEVDUJWF BT JOTUFBE PG TQFOEJOH dedicated time on “what-if” training BOE EFWFMPQNFOU UIFZ SF MFBSOJOH with real-life experiences – in the flow of their daily work. Microlearning Real-Time Employee Feedback Microlearning is a type of learning that breaks down learning content JOUP TNBMM CJUF TJ[FE JOGPSNBUJPO modules. Smaller learning sessions offer the right amount of information necessary for learners to achieve a TQFDJGJDøUSBJOJOH PCKFDUJWF NBLJOH microlearning valuable in business contexts. Microlearning is effective because learners apply the skills they’ve BDRVJSFE CFGPSF UIFZ MPTF BUUFOUJPO thus improving knowledge retention. This is also referred to as real-time learning. 8JUI SFBM UJNF FNQMPZFF GFFECBDL -FBSOJOH %FWFMPQNFOU iLD”) teams can BTL MFBSOFST GPS UIFJS GFFECBDL PS NPSF JO EFQUI MPOH GPSN BOTXFS TVSWFZT – directly after or during an employee training course. Learning through inBQQ FYQFSJFODFT XJUI LOPXMFEHF CBTFT PS XIJMF MFBSOJOH JO UIF NPNFOU PG OFFE BMM QSFTFOU VOJRVF PQQPSUVOJUJFT GPS -% UFBNT UP CVJME JO TJNQMF TIPSU questions that pull vital data on the impact and helpfulness of their training and support content. "MPOHTJEF BEPQUJOH UIFTF NPEFSO USBJOJOH USFOET .:&( MPPLT UP CPMTUFS JUT learning and development infrastructure with key initiatives including: r $IPPTJOH B NPEFSO MFBSOJOH QMBUGPSN r 5SBJOJOH BOE EFWFMPQNFOU CPPLT r .FOUPSTIJQ QSPHSBNNFT r 3FDPHOJUJPO BOE BXBSET r -VODIUJNF MFBSOJOH TFTTJPOT r *ODPSQPSBUF CMFOEFE MFBSOJOH r &NQMPZFF BOE NBOBHFS GFFECBDL r 5IF $ T PG CMFOEFE MFBSOJOH MATERIALITY MATTERS (cont’d)
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