115 SUSTAINABILITY STATEMENT .:&( GPDVTFT PO B TUSVDUVSFE USBJOJOH DVSSJDVMVN GPS BMM FNQMPZFFT DPWFSJOH WBSJPVT BSFBT BT EFUBJMFE IFSF 01 Orientation training conducted on a monthly basis for all newly hired employees to the company culture and vision, hierarchy, job responsibilities, different teams and anything else relevant to a new hire’s job function. Quality assurance training to help employees better understand quality assurance activities and improve processes that ensure the final product or service meets set quality standards, which leads to customer satisfaction and loyalty. 06 Leadership development programme for the existing leaders to refresh and reset their mindset. On the other hand, leadership training for other employees helps them better understand their current roles and learn what it takes to become exceptional leaders in the future. 05 02 Onboarding training the process of getting new hires up to speed, understanding their new responsibilities, getting familiar with company culture, and becoming productive team members quickly. 03 Compliance training a training type mandated by legislation, regulation or policy. It educates employees on the laws and regulations applicable to their job function or industry, e.g. anti-harassment, diversity training, business ethics, cybersecurity training and more. 04 Product training & briefing ongoing training on product briefing, which includes all the information about the organisation’s goods, services or products that employees need to learn to perform their jobs effectively. 11 Orientation training conducted on monthly basis for all newly hired employees to ingrain them into the company culture and vision, hierarchy, job responsibilities, different teams and anything else relevant to a new hire’s job function. 07 Sales training designed to develop the selling and sales management competencies of sellers and sales managers. A training programme to improve sales, people skills, knowledge and attributes to drive the sales team’s behavioural change and maximise sales success. 08 Soft skills training focuses on personal attributes, such as communication, conflict resolution, and problem-solving, that are necessary for an individual’s success and career development. Across an organisation, in every business unit and employee role, soft skills are crucial for gaining new clients, improving current customer relationships and service metrics as well as building a stronger team dynamic. 09 Diversity training creates awareness of diversity-focused issues within the workplace with an aim to facilitate positive interactions and reduce prejudice and discrimination among employees. 10 Safety training designed to train employees on precautionary processes and procedures to mitigate risks or the chance of injury or fatality on the job. Safety training is a form of compliance training delivered to protect the organisation and its people. 5IF (SPVQ FWBMVBUFT QPTU USBJOJOH FGGFDUJWFOFTT JO B WBSJFUZ PG XBZT JODMVEJOH DPOEVDUJOH QPTU USBJOJOH RVJ[[FT POF UP POF EJTDVTTJPOT FNQMPZFF TVSWFZT QBSUJDJQBOU DBTF TUVEJFT BOE PGàDJBM DFSUJàDBUJPO FYBNT MATERIALITY MATTERS (cont’d)
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