82 MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) MATERIALITY MATTERS (cont’d) The Group is constantly vigilant of the political landscape as it continues to adopt measures to mitigate all risks arising from periodic uncertainties surrounding the government. The following measures have therefore been put in place through the years and maintained in FY2023: Active engagement and management of relationships with government and regulatory authorities at the working and ministerial levels to mitigate potential change in legislation (see page 75 for more information on Stakeholder Engagement); 01 Remaining apolitical in dealings with governments and officials and in public communication to manage public perception; 02 Improving products, solutions, and customer experience to provide best-in-class services to maintain market leadership in e-services as well as to safeguard branding and logos, which is mainly done by maintaining existing Intellectual Property (“IP”) and trademarks or by applying for new IP only when necessary (see page 83 for more information on MYEG’s Intellectual Property); 03 Employing sound ethical business practices aligned with the laws of countries where the Group operates (see page 83 for more information on our Ethical Work Conduct and Policy section); and 06 Conducting a comprehensive legal review and due diligence to ascertain the level of risk associated with governmental or legal issues (if any). 07 Continue investing in innovation as a key driver for MYEG to help the economies in which it operates to make a quantum leap to greater growth and wealth creation. 08 Market diversification to expand business opportunities in various geographical regions; 04 Ensuring a balanced and diversified revenue mix between e-government and commercial services; 05 A market-by-market approach to addressing specific legislative changes and government law-making decisions has also been put in place. MYEG has been, and always will be, driven to continue lending its industry expertise and organisational resources to aid the Group’s government partners and their citizens. Th G i l i il f h li i l l d i i d i i ll i k i i
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