My EG Services Berhad Annual Report 2023

ANNUAL REPORT 2023 79 MATERIALITY MATTERS (cont’d) INDIRECT ECONOMIC VALUE CREATED MYEG has continued to prioritise value distribution to various stakeholders. Please refer to the Statement of Value Added Distribution and Simplified Financial Statement section of this IAR2023 for detailed information on the indirect values created and distributed. CYBER SECURITY Digital reliance remains important to MYEG and its customers, and it proactively continues to develop its digital segments to accommodate for this, including placing more focus on cyber security due to the increased risk of cyber threats in this modern age. With MYEG’s core business heavily revolving around being an e-government and commercial service provider, cyber threats must be taken extremely seriously. Given how much potential damage and disruption cyberattacks could cause to the Group’s brand image, financials and public / stakeholder relations, it is essential for MYEG to have a proper cyber security system in place. MYEG’s Endpoint Detection and Response (“EDR”) Security implementation with an integrated solution delivers visibility, segmentation, and protection throughout MYEG’s entire network infrastructure. Furthermore, the Group employs a Multi-Factor Authentication (“MFA”) solution to protect sensitive data by adding an extra layer of security and improving access control. MYEG’s utilisation of a modern cloud-native infrastructure, as well as the adherence to stringent safety measures, continues to fortify the Group’s cyber security to avoid any data breaches. The migration from premises security hardware to a cloud-based security service allows MYEG to expand its slew of cyber security tools (i.e. Application Security – DdoS Protection, Rate Limiting, Web Application Firewall, SSL / TLS Encryption, Application Performance – CDN, DNS management, Load Balancing, Smart Routing, etc.) using Cloudflare and Imperva. Therefore, MYEG continues to solidify its systems, protocols and best practices to protect and recover computer systems, devices, networks, and programmes against any type of cyberattack. MYEG’s Cyber Security Measures: MYEGs Cyber Security System Threat and Vulnerability Management Physical and Logical Access Controls Intrusion Detection and Prevention IT Security Training and Awareness IT Audit and IT Governance Programmes Antivirus and Anti-malware System g y y y y yp y SUSTAINABILITY STATEMENT

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