72 MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) MYEG consistently recognises the significant value of its stakeholders, making stakeholder engagement a top priority for the Group. Given the diverse range of stakeholders, each stakeholder can potentially influence MYEG as a company, making their engagement crucial. Stakeholder engagement remained a focal point throughout FY2023. This has been facilitated through various mediums including digital platforms, and MYEG has dedicated resources to regularly update its online platforms and websites to ensure effective communication and engagement with stakeholders in the evolving digital landscape. MYEG’s official website is regularly updated with the latest news, corporate announcements, financial results, press releases and Board changes in relation to MYEG in a dedicated Investor Relations section. This is done to ensure that MYEG’s stakeholders are able to access the latest information regarding the Group. Stakeholders are also able to subscribe to e-mail alerts from the Group via the Investor Relations page. MYEG’s Twenty-Second AGM was conducted on 22 June 2023, 56 days from the date of notice for the AGM which was 27 April 2023. As it was in the previous financial year, the Group managed to also conduct its customers satisfaction survey in FY2023. MYEG’s stakeholder engagement table remains unaffected from FY2022 (although the channel of engagement may vary depending on communication circumstances that have been possibly affected by the COVID-19 pandemic): Stakeholder Group Level of Engagement Forms of Engagement Issues of Concern Outcome Achieved Government and Regulators Governments the key markets in which the Group operates are both the principals/ partners, as well as regulators of the operating environments High Meetings at ministerial and working levels Discussions on services requirements Discussions with regulatory authorities Participation in government and regulatory events Renewal of e-government service concession Change in legislation Approval of permits Improved visibility of government policies and the nation’s growth agenda, and the role MYEG can play in supporting the governments’ digitalisation impetus. Customers Users of MYEG services are the cornerstone of the business High Advertising and marketing efforts Website/social media Customer service channels Customer survey and feedback exercise Online feedback via www.myeg.com.my User experience/ ease of navigation Customer service Timely delivery Product/service pricing and package Gained a better understanding of issues faced by users and customer service experiences and identified areas of improvement leading to improved customer satisfaction. STAKEHOLDER ENGAGEMENT MYEG i l i h i ifi l f i k h ld ki k h ld
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