OUR VALUE CREATION PROCESS AND BUSINESS MODEL Financial capital All financial resources consumed and created by the business model and consumed towards accessing, deploying and creating other forms of capital. These include shareholders’ equity, debt and reinvested capital, cash and bank balances and Group assets and liabilities. Manufactured capital All physical assets leveraged to execute the business model, implement business strategies and to develop and deliver products and services. These include ICT infrastructure, physical buildings such as the headquarters that houses our corporate office and customer service centres / branches across Malaysia and the Group’s fleet of vehicles, machinery and equipment, including company vehicles. Intellectual capital Intangible assets such as intellectual property, business know-how, internal process and controls, including standard operating procedures, market insight and understanding more. Intellectual capitals may include research findings as well patents, proprietary technology, trademarks, copyrights and more. It also includes the collective knowledge, experience and expertise of the Group’s management and its workforce. Human capital The technical and managerial skills, productivity and wellbeing of all employees across the Group, coupled with a company culture and governance systems that foster innovation and compliance. Social and relationship capital The nature and dynamics of MYEG’s relationships with multiple stakeholders, both internal and external and how these play a role in influencing the effectiveness of the business model as well as capital / resource allocation. These include the innate partnerships, collaborations and interactions developed over time. Social capital also includes the equity value of the MYEG brand Natural Capitals All natural resources and materials consumed such as energy, land, water, construction materials and others. RM3.22 billion in assets RM962.02 million in share capital RM84.14 million in cash and cash equivalents RM5.93 billion in market capitalisation 351,780 square feet (“sf”) corporate MYEG Tower 45,328 sf customer service centre located within in MYEG Tower 101 operating e-services centres and 907 kiosks nationwide. Foreign worker hostels in Selangor and Melaka, with new facilities in the works in Penang and Johor Fleet of vehicles comprising motorcycles, cars and trucks MYEG business model Intellectual property and proprietary business / industry knowledge Zetrix Blockchain platform MYEG Web3 capabilities Online finance services made possible via moneylender’s license Road safety diagnostic kit 2,059 staff strength 34 helpdesk staff and 17 over-the-counter staff 165 management staff Long-standing industry knowledge, experience and expertise Empowered organisational culture Talent development and retention programmes Mandatory and proactive stakeholder engagements, dialogues, joint ventures partnerships, strategic agreements, knowledge sharing and transfer of technology initiatives and more. Annual Corporate Social Responsibility (”CSR”) expenditures 12,264.78 GJ energy consumed 115,704.19 m3 / litres of fuel 2.35 million kwh electricity consumed 572.18 m3 water consumed To realise our vision, we strive to: - optimise our current technological capabilities - develop employee potential We are cognisant of and continue to mitigate against financial, business and operational risks and sustainability related matters: Please see Sustainability Statement for mitigation measures We adapt and leverage on relevant macro factors in key markets. Digitalisation to enhance e-Government services delivery. Emerging technology like blockchain and AR to improve delivery of services. Our Opportunities Going Forward OUR CAPITALS SPECIFIC INPUTS BUSINESS PROCESS AND OPERATING MODEL To be a high value-added provider of globally competitive IT services Our Business Strategies Realise Our Vision and Mission Long Term / Future Orientation (4-10 years) Customer oriented Invest in the future Sustainable business Moderate risk profile Short / Present Term (1-3 years) Improve existing product Enhance customer experience Innovate and grow Develop capable employee Cyber Security Business Model Intellectual Property Customer Experience and Satisfaction Energy Efficiency and Consumption Environmental Footprint Management Talent Retention and Development Workforce Inclusivity and Diversity Occupational Safety and Health Community Investment Materiality Matters To realise our vision - enhance stakeholders’ confidence - increase revenue growth through market and product expansion and continuous innovation Mission Vision Our model takes into account the aspirations, demands, rights and perspectives of multiple stakeholders: Shareholders Community and General Public Investors Customers Government and Regulators Employee STAKEHOLDERS As always, MYEG continues to provide its value creation model which provides a concise view of the operation and execution of its business model. The creation of outputs and outcomes is provided from a multi-capital perspective as measured against the inputs consumed, also from a multi-capital perspective. VALUE CREATION MODEL 52 MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) perspecti e as meas red against the inp ts cons med also from a m lti capital perspecti e
RkJQdWJsaXNoZXIy NDgzMzc=