MATTERS IMPACTING VALUE CREATION Competitive Marketspace Talent Recruitment And Retention Global And Domestic Macroeconomic Conditions Evolving Technological / Digital Landscape Changes in Government Policies Rising Social Concerns Increasing Carbon / Climate Change Focus CHANGES IN GOVERNMENT POLICIES r 5IF QSFTFOU HPWFSONFOU IBT NBJOUBJOFE B QSP EJHJUBM BQQSPBDI HJWFO IPX UIF EJHJUJTBUJPO PG HPWFSONFOU services has played a key role in bridging the digital divide and improving the delivery of government services while reducing costs. However, any changes to the regulatory environment or changes in government policies may impact the Group’s concession business model and operations. Risks r 8IJMF UIF (SPVQ JT OPU TJHOJàDBOUMZ EFQFOEFOU PO DPODFTTJPO CBTFE SFWFOVFT BT UIF CVML PG SFWFOVFT BSF generated from commercial services), any changes i.e. non-renewal of concessions or delays in approvals could impact financial value creation, as well as social value creation i.e. due to users of government services being unable to access such as services. r *OWFTUNFOUT JOUP UFDIOPMPHZ FRVJQNFOU BOE QFSTPOOFM UP TVQQPSU FYJTUJOH TFSWJDFT NBZ CF BU SJTL EVF UP BOZ non-renewal of concessions. However, these can be mitigated by redeployment of said resources to support other services including commercial services. r 5IF (SPVQ T FYJTUJOH TFSWJDF RVBMJUZ MFWFMT NFFU BOE FYDFFE TFU ,FZ 1FSGPSNBODF *OEJDBUPS iKPI”) and as such, non-renewal is more likely driven by policy direction change rather than for non-performance reasons. Opportunities r $IBOHFT JO QPMJDJFT XIJMF QPUFOUJBMMZ MFBEJOH UP EJTSVQUJPO DBO BMTP TFSWF BT UIF TUJNVMVT GPS UIF SFNPEFMMJOH PS existing services or the development of new solutions. Significant Capitals r 5IF (SPVQ T BCJMJUZ UP NBJOUBJO JUT FYQBOTJPOBSZ NPEF JT TVTUBJOFE CZ UIF GPMMPXJOH CVTJOFTT TUSFOHUIT BOE capitals: Intellectual Property, Growing and diverse customer base, a proven track record in e-Government and commercial services, strong stakeholder engagement and a robust financial position comprising growing revenue, earnings and cashflows. 42 MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K)
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