106 MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) MATERIALITY MATTERS (cont’d) MYEG focuses on a structured training curriculum for all employees covering various areas, as detailed here: conducted on monthly basis for all newly hired employees to their company culture and vision, hierarchy, job responsibilities, different teams and anything else relevant to a new hire’s job function. 1 Orientation training the process of getting your new hires up to speed, understanding their new responsibilities, getting familiar with company culture, and becoming productive team members quickly. 2 Onboarding training a training type mandated by legislation, regulation or policy. It educates employees on the laws and regulations applicable to their job function or industry e.g. anti-harrassment, diversity training, business ethics, cybersecurity training and more. 3 Compliance training ongoing training on product briefing which includes all the information about the organisation’s goods, services or products that employees need to learn to perform their jobs effectively. 4 Product training & briefing for the existing leaders to refresh and reset their mindset. On the other hand, leadership training for other employees helps them better understand their current roles and learn what it takes to become exceptional leaders in the future. 5 Leadership development programme to help employees have better understand quality assurance activities and improve processes that ensure the final product or service meets set quality standards, which leads to customer satisfaction and loyalty. 6 Quality assurance training designed to develop the selling and sales management competencies of sellers and sales managers. A training programme to improve sales people skills, knowledge and attributes to drive the sales team’s behavioural change and maximise sales success. 7 Sales training creates awareness for diversity-focused issues within the workplace with an aim to facilitate positive interactions and reduce prejudice and discrimination among employees. 9 Diversity training designed to train employees on precautionary processes and procedures to mitigate risk or the chance of injury or fatality on the job. Safety training is a form of compliance training delivered to protect the organisation and its people. 10 Safety training conducted on monthly basis for all newly hired employees to ingrain them into the company culture and vision, hierarchy, job responsibilities, different teams and anything else relevant to a new hire’s job function. 11 Orientation training focuses on personal attributes such as communication, conflict resolution, and problem-solving that are necessary for an individual’s success and career development. Across an organisation, in every business unit and employee role, soft skills are crucial for gaining new clients, improving current customer relationships and service metrics as well as building a stronger team dynamic. 8 Soft skills training The Group evaluates post-training effectiveness in a variety of ways including conducting post-training quizzes, oneto-one discussions, employee surveys, participant case studies and official certification exams. MYEG f d i i i l f ll l i i d il d h
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