My EG Services Berhad Annual Report 2019

MY E.G. SERVICES BERHAD [Registration No. 200001003034 (505639-K)] 44 Stakeholder Group Level of Engagement Forms of Engagement Issues of Concern Outcome Achieved Employees Emp l o y e e s a r e responsible for the day-to-day operations of our business High Company intranet Department meetings Performance appraisals Employee engagement events such as in-house talks, trainings, development programmes, and cultural events +PC TBUJTGBDUJPO Talent development and career progression Recognition, remuneration and benefits Fair, safe and positive workplace Recruitment and retention of skilled staff We gained an improved understanding of employees’ workplace and job concerns, allowing us to provide fair and equitable benefits to help attract and retain top talents, improve team morale and strengthen MYEG’s reputation as an employer of choice. Commun i t y and General Public As a provider of e-government services, the governments we serve are chosen by the people – the local communities and the general public High News coverage and press releases Corporate social responsibility activities Community engagement and outreach programmes Social media channels Ethical code of conduct and fair competition Community welfare Environmental and social impacts We have maintained our reputation as a good corporate citizen and continued to improve our brand reputation as a company in service of the people and the community. MATERIALITY Matters which bear a direct or indirect impact on our ability to create and sustain value from an EES perspective are deemed material to MYEG. These issues are prioritised based on their potential impact on our sustainability and guides our strategic and disclosure decisions. Through our stakeholder engagement and risk assessment processes, and taking our operating environment into consideration, the following are the material matters identified for FP2019, which are reported based on EES pillars. Cyber Security Cyber threats on personal privacy, businesses and government functions have been escalating worldwide. Given the vast amount of customer data in our care and our nature of business as the digital extension of government services, we consider cyber security the foremost concern of MYEG. Beyond tangible financial losses from service downtime, cyber-attacks can cause irreparable damage to brand reputation and credibility, and lead to a potential fallout with the public due to broken trust. For that reason, we are proactive in our defence against cyber-attacks and have put in place a network of systems, policies and best practices designed to shield our IT infrastructure from security breaches. STAKEHOLDER ENGAGEMENT (CONT’D) ECONOMIC