77 ANNUAL REPORT 2025 MST GOLF GROUP BERHAD Total number of confirmed customer injury incidents Total number of safety incidents not resulting in injury FY2025 1 3 FY2024 2 3 Customer Injury and Safety Incidents Zero 0% • corruption cases • data breaches involving customer or employee personal data • material regulatory non-compliance cases • whistleblowing cases These outcomes reflect the continued implementation of governance policies, internal controls, ethics and compliance awareness, data protection practices, and customer-facing operating procedures across the Group. Overall, the results indicate that the Group’s governance and control environment remained stable and effective during the year, while reinforcing the importance of continued vigilance, employee awareness, and continuous improvement as the Group’s operations and digital footprint continue to expand. Progress Against Our Targets Risk Topics No. Targets 2025 Progress Summary Data Security 1 Zero confirmed data breaches and strengthen cyber resilience. Achieved. Zero confirmed data breaches involving customer or employee personal data were reported during the year. Anti-Bribery, Anti-Corruption and Anti-Money Laundering (“ABCML”) 2 Zero reported corruption, bribery, or money laundering cases. Achieved. Zero confirmed corruption, bribery, or money laundering cases were reported. Responsible Retail Practice and Customer Care 3 Strengthen customer safety and service consistency across operations. In progress. One recordable customer injury was reported, and customer-facing operational awareness and incident management continued during the year. Regulatory Compliance 4 Zero material regulatory non-compliance incidents. Achieved. No material regulatory noncompliance cases were reported during the year. Whistleblowing and Ethical Reporting 5 Continue maintaining reporting channels and ethical escalation mechanisms. Ongoing. Reporting and escalation mechanisms remained in place and continued to be monitored.
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