75 ANNUAL REPORT 2025 MST GOLF GROUP BERHAD MATERIAL MATTERS Data Security and Privacy 01 Anti-Bribery, Anti-Corruption and Anti-Money Laundering (“ABCML”) 02 Responsible Retail Practice and Customer Care 03 Risk Context and Relevance As a listed group operating across multiple jurisdictions, MST Golf is exposed to risks relating to bribery, corruption, and unethical business conduct in areas such as procurement, third-party engagement, commercial transactions, and business relationships. Although the Group’s operating model is not inherently high-risk for money laundering compared to financial institutions, the Group recognises the importance of maintaining appropriate safeguards, ethical standards, and internal controls to prevent misconduct and preserve stakeholder trust. If not effectively managed, these risks may lead to regulatory action, financial penalties, reputational damage, and weakened governance integrity. ABCML - Key Risk Snapshot Area Summary Risk Impacts Bribery, corruption, or unethical conduct may result in regulatory action, financial penalties, reputational damage, and weakened stakeholder confidence. Risk Drivers Procurement activities, third-party interactions, employee misconduct, weak internal controls, and insufficient awareness of ethical requirements. Risk Profile Moderate likelihood, high potential impact. Governance & Oversight Oversight by GRSC with implementation supported by management, internal control functions, and operational leaders across departments and stores. Risk Management Approach Code of Conduct and Ethics, Anti-Bribery and Anti-Corruption Policy, employee declarations, conflict of interest controls, whistleblowing mechanisms, and training. 2025 Performance Indicators Zero reported cases of bribery, corruption, or money laundering and continued employee awareness on ethics and compliance. Financial Pathways Effective ABCML controls help protect business integrity, reduce legal and regulatory exposure, and support long-term stakeholder confidence. Forward Outlook Continue strengthening awareness, refresher training, internal controls, and third-party risk discipline. MATERIAL MATTERS Data Security and Privacy 01 Anti-Bribery, Anti-Corruption and Anti-Money Laundering (“ABCML”) 02 Responsible Retail Practice and Customer Care 03 Risk Context and Relevance As a customer-facing retail and service business, MST Golf’s ability to provide safe, fair, and reliable customer experiences is central to its reputation, service quality, and long-term business resilience. Customer-related risks may arise from incidents occurring within the Group’s premises, product or service-related dissatisfaction, or operational weaknesses that affect customer wellbeing, trust, or overall experience. These risks are particularly relevant across retail stores, indoor golf facilities, academies, and event environments where customer interaction is frequent and service quality directly influences brand perception. If not managed effectively, customer safety incidents or service failures may result in reputational harm, complaints, operational disruption, and reduced customer trust.
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