OUR STRATEGIC CONTEXT 56 Material Sustainability Matters, Risk and Key Performance Indicators by CARES Pillar CARES Pillar ESG Material Sustainability Matters Key Risk / Opportunities KPI / Metrics Further Actions Caring and Responsible Employer Social Employee Health and Safety Workplace accidents, operational disruption Lost Time Injury Rate Strengthen safety training, safety audits, incident reporting system Caring and Responsible Employer Social Employee Wellbeing Employee burnout, turnover risk Employee turnover rate Employee engagement programmes, wellbeing initiatives Caring and Responsible Employer Social Employee Diversity Lack of diversity, talent attraction risk % Women in senior management Diversity and inclusion programmes, leadership development Caring and Responsible Employer Social Labour Standards and Human Rights Labour noncompliance risk, reputational risk Labour compliance monitoring Strengthen HR policies, supplier labour compliance checks Caring and Responsible Employer Governance Group Culture and Internal Operations Weak internal controls, operational inefficiency Internal audit findings, training hours Strengthen internal controls, SOP improvements, staff training Accountable and Ethical Operations Social Customer Care Customer dissatisfaction, reputational risk Customer complaints / satisfaction Improve service quality, customer feedback monitoring Accountable and Ethical Operations Governance Anti-Bribery, AntiCorruption and AML Regulatory risk, financial penalties Corruption cases Ethics training, ABAC monitoring, whistleblowing Accountable and Ethical Operations Governance Data Security and Privacy Data breach risk, regulatory penalties Number of data breaches Strengthen IT security, data protection policies Resilient Environmental Stewardship Environmental Greenhouse Gas Emissions Carbon regulation risk, energy cost risk GHG emissions Energy efficiency initiatives, emission monitoring Resilient Environmental Stewardship Environmental Climate Change Resilience Physical climate risk, business disruption Climate risk assessment Climate scenario analysis, business continuity planning Resilient Environmental Stewardship Environmental Waste Management Environmental impact, regulatory compliance Waste generated Recycling programmes, waste reduction initiatives Resilient Environmental Stewardship Environmental Energy Use Rising energy cost Electricity consumption Energy efficiency improvements Resilient Environmental Stewardship Environmental Water Use Water scarcity risk Water consumption Water efficiency initiatives SUSTAINABILITY STATEMENT
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