71 ANNUAL REPORT 2024 MST GOLF GROUP BERHAD Key Risks and Safety Management Measures In 2024, MST Golf conducted routine safety audits across all retail stores, club fitting centres, and indoor golf facilities, identifying and mitigating potential hazards. Staff at customer-facing locations complete monthly safety checklists to identify hazards related to lighting, fixtures, and physical infrastructure. However, key risks remain, particularly in indoor golf and club testing areas, where misuse of simulators, improper swing areas, or club mishandling may cause injury. To address these risks, we provided verbal pre-play safety briefings, instructional signages, safety demarcation lines, and real-time staff supervision to ensure customers maintain proper equipment usage and hazard awareness. We also designated OSH officers at all outlets to reduce the risk of accidents, oversee hazard management, and respond promptly to safety concerns. In our F&B service, we maintained rigorous food storage, handling, and preparation standards and trained staff in food safety and allergen awareness in compliance with the Malaysian Food Hygiene Regulations 2009 to reduce foodborne illness risks. In our junior golf programmes, we enforced our Junior Protection Policy, aligned with the Malaysian Child Act 2001, to ensure all junior golf instructors undergo mandatory safeguarding training and foster a safe and supportive learning environment for youth. Incident Reporting and Safety Performance In 2024, we recorded two customer injuries and three non-injury safety incidents, highlighting the need for a review and improvements in our safety procedures. The customer injuries occurred in our indoor golf facilities. While neither of the injuries were severe, we promptly addressed these incidents by covering the associated health costs for our customers. Notably, no regulatory non-compliance, fines, or legal actions related to customer health and safety occurred. To achieve our goal of zero incidents, we will expand staff training in risk management, emergency response, and F&B safety. We will also enhance signages, supervision, and customer feedback channels to drive continuous safety improvements and uphold our commitment to safe golf experiences. Customer Injury Incidents 2024 Total number of confirmed customer injury incidents 2 Safety Incidents Involving Retail Outlets Not Resulting in Injuries 2024 Total number of safety incidents not resulting in injuries 3
RkJQdWJsaXNoZXIy NDgzMzc=