MSTGOLF Annual Report 2024

69 ANNUAL REPORT 2024 MST GOLF GROUP BERHAD Safeguarding Data Security and Customer Privacy As digitalisation advances in the golf industry, cybersecurity is vital for protecting customer privacy, securing transactions, and maintaining operational integrity. With the growth of e-commerce, digital memberships, and smart technologies, MST Golf prioritises safeguarding sensitive data across employees, suppliers, and partners. Strong data security is essential not only for regulatory compliance and service continuity but also for sustaining stakeholder trust and longterm business resilience. We remain committed to proactively managing cyber risks to support our role as a trusted golf retailer and advance our sustainability goals. Cybersecurity Governance and Oversight The Governance, Risk, and Sustainability Committee (GRSC) oversees cybersecurity risks, data privacy, and IT governance, reviewing data security measures and risk registers biannually during the GRSC meetings. In 2024, 100% of our operations were assessed for data security risks, ensuring compliance with global and regional data protection regulations. In 2024, MST Golf adopted a new Group-wide IT Governance Policy to strengthen governance and accountability and reinforced its Email Policy and Personal Data Protection Policy. These policies ensure strict user access controls, encryption of sensitive business and customer data, and regular audits to maintain compliance with regulations such as the Personal Data Protection Act. A structured data request system and anonymous whistleblowing platform further support transparency and safeguard customer privacy. Cybersecurity Risk Mitigation and Digital Security Initiatives In 2024, MST Golf prioritised cybersecurity as a preventive measure by implementing bi-annual IT risk assessments and annual penetration testing. We also implemented multi-factor authentication and encrypted payment gateways to safeguard e-commerce and customer data. As a result, we recorded zero cybersecurity breaches, data leaks, and system downtime due to cyber incidents, reinforcing our reputation as a secure and reliable golf retail and service provider. Breaches of Customer Privacy and Losses of Customer Data 2023 2024 Total number of substantiated complaints received concerning breaches of customer privacy 0 0 Total number of identified leaks, thefts, or losses of customer data 0 0

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