SECTION 2: OUR STRATEGIC CONTEXT 42 Stakeholder Group Engagement Methods Areas of Interest MST Golf’s Response Employees • Materiality surveys • Employee engagement initiatives • Townhalls and performance appraisals • Training and development sessions • Employee events and wellbeing programmes • Career development opportunities • Fair remuneration and benefits • Employee health, safety, and well-being • Corporate culture and governance • Diversity and inclusion • Work-life balance • Offer career advancement through training and development • Enhance employee benefits and well-being programmes • Ensure diversity and inclusion initiatives are embedded in our corporate culture • Provide timely updates on business strategies and organisational changes through townhalls and internal communications Customers and Members • Materiality surveys • Customer satisfaction reviews • Loyalty programmes • Events and activities • Digital touchpoints (MST Golf App, e-commerce, website) • Customer service platforms (hotline, email, social media) • Good customer service • Product quality and safety • Data privacy and security • Fair pricing • Loyalty rewards • Environmentally friendly packaging • Social and community engagement • Improve customer service • Enhance customer experience through digital and physical channels • Strengthen data security practices • Launch new products with sustainable packaging • Provide updates on ESG initiatives via digital platforms Shareholders and Investors • Materiality surveys • Annual General Meetings (AGMs) • Financial and sustainability reports • Digital communications • One-on-one/group meetings with analysts and investors • Financial performance • Return on investment • ESG performance • Corporate governance • Transparent disclosure • Business strategy • Publish annual reports with clear financial and sustainability data • Provide regular updates on financial performance • Engage investors through roadshows and meetings • Ensure transparent communication on corporate governance and sustainability progress Suppliers and Vendors • Materiality surveys • Supplier code of conduct engagements • Contract agreements and term reviews • Training and workshops • Business development meetings • Business opportunities • Service efficiency • Fair procurement processes • Ethics and integrity • Workplace health and safety • ESG practices • Maintain fair and transparent procurement processes • Strengthen supplier relationships through regular engagement • Promote ethical sourcing and fair contract agreements • Encourage suppliers to adopt sustainable practices SUSTAINABILITY STATEMENT
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