95 ANNUAL REPORT 2023 MST GOLF GROUP BERHAD We also engaged external trainers to deliver on-the-job training tailored to specific skills and tasks, empowering our employees to enhance their expertise and proficiency in their respective roles. In the year under review, we organised the following learning and development programmes conducted by external trainers aimed at upskilling and capacity building. Name of Programme Objective Number of Participants Microsoft Excel (Intermediate & Advanced) Improve employees’ daily tasks, boosting technical, analytical and critical thinking skills. 37 Leaderspeaks Enhance shop managers’ leadership, communication and people skills. 22 Microsoft 365 Basic End User Training Familiarise users with the new features of Microsoft 365 implemented this year. 191 Essential Training Skills Programme Equip trainers with critical skills by understanding their work and delegates’ learning patterns. 33 Advanced: Food Handler Training Ensure F&B employees stay updated on relevant food establishment standards, guidelines and industry practices. 22 Sales Mastery Programme Empower employees with essential skills to drive sales and revenue in a competitive retail industry. 13 Occupational First Aid and CPR Training Offer a more comprehensive understanding and practical guidance on basic first aid. 20
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