83 ANNUAL REPORT 2023 MST GOLF GROUP BERHAD BETTER PEOPLE We understand that our success as a company is intimately tied to the wellbeing of our employees, customers and the communities we operate in. This commitment guides our every action, from our daily operations to our long-term strategic planning. We endeavour to cultivate a workplace that nurtures growth, inclusivity and wellbeing. Through initiatives focused on employee health, safety and diversity, we seek to foster a culture where every team member feels valued and appreciated. Likewise, we are steadfast in upholding high labour standards and human rights throughout our operations, ensuring equitable treatment and ethical practices at every level. Our customers lie at the core of our operations. We are committed to delivering outstanding products and services while promoting customer welfare. By engaging with customers and heeding their feedback, we can better understand and exceed their needs and expectations. Furthermore, we acknowledge our role as contributors to the communities in which we operate. We strive to make a positive impact through our business endeavours while giving back to communities and protecting the welfare of local environments. We are committed to generating positive and sustainable social impacts through these six material sustainability matters under our “Better People“ pillar: As we strive for a sustainable future, we remain dedicated to creating a business where success goes hand in hand with the wellbeing of all stakeholders. At MST Golf, our vision revolves around people - our employees, customers and stakeholders alike. We are deeply ingrained in our belief that businesses have a responsibility to the individuals they serve. Commitment to championing social responsibility and leveraging our resources to enact positive change in our communities and environment. Community Give Back and Uplifting Commitment to promoting golf inclusively and providing accessible opportunities for more to engage, regardless of background or skill level. Promoting Golf as A Sport Commitment to prioritising employee wellbeing and fostering a supportive workplace that enhances productivity and growth. Employee Health, Safety and Wellbeing Commitment to embracing workplace diversity and inclusivity to drive innovation, problem-solving and business success. Employee Diversity Commitment to upholding labour standards and human rights to ensure fair treatment and protection for all employees. Labour Standards and Human Rights Commitment to maintaining customer satisfaction through outstanding care, service and communication to nurture long-term loyalty. Customer Care
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