STAKEHOLDERS ENGAGEMENT (CONT'D) The following groups are key stakeholders who have the greatest impact on our organisation and with whom we engage: STAKEHOLDERS AREAS OF CONCERN/ INTEREST TYPE AND FREQUENCY OF ENGAGEMENT ACHIEVED OUTCOME • Product quality and quantity according to contract agreement • Product delivery within the agreed period Written, Social Media and Email Communication Sales Galleries Customer Feedback Management Outreach Events/ Roadshow/ Open Day • Improved customer satisfaction with good product quality and timely delivery • Better understanding of issues/concerns from customers and take appropriate steps to address the issues • Occupational safety and health • Talent retention • Employees’ welfare and benefits • Minimum wage Employee Engagement Activities Written Communications Departmental Meetings/ Virtual Meetings Employee Development Trainings, Workshops and Webinars • Provide regular updates on health and safety measures • Career development, offers appropriate remuneration and benefits package • Approval of development order (DO), building plans (BP), advertising permit and developer’s licence (APDL) Written and verbal Communications Formal Meetings/ Virtual Meetings • Timely approval of DO, BP, APDL and relevant licences and permits • Issues and regulations affecting the industry Formal Meetings/ Virtual Meetings Written and Verbal Communications • Compliance with relevant policies and the latest requirements set by industry and certification bodies • Resolving issues faced by the industry • Enhancement of policies and regulations relevant to the industry • Business and financial performance • Dividend payout • Sustainability of business model • Corporate governance and compliance Press releases Quarterly financial report Annual general meeting Extraordinary general meeting Investors engagement sessions Corporate Website Updates • Regular updates of the Group’s financial performance and business development Frequency Of Engagement Ad Hoc Regular Quarterly Annual Yearly R R R AH AH AH AH AH AH R R R R R R R R Q A Y Q Q Y Customers Employees Government Agencies/Local Authorities Industry Group Shareholders/ Investors/ Analysts/Fund Managers/Private Equity Firms SUSTAINABILITY REPORT PG | 62 ANNUAL REPORT 2025 MKH BERHAD
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