MATERIALITY TOPICS ASSESSED (CONT'D) Category Topic Description GRI Indicators Related UNSDGs Social Community Investment Implement strategic efforts that contribute positively to the wellbeing and development of the communities in which it operates. Implement social programs and projects that address specific community needs, such as education, job training or infrastructure development. GRI 413 (Local Communities) Stakeholders engagement Implement a process through which the company communicates and collaborates with various stakeholders. Engaging with stakeholders is essential for understanding their concerns, perspectives and expectations. GRI 2 (General Disclosures) Customer satisfaction Systematic evaluation and improvement of company’s products, services and customer interactions to meet or exceed customer expectations. Establishing effective mechanisms to collect feedback from customers regarding their experiences with the company’s products or services. GRI 418 (Customer Privacy) GRI 416 (Customer Health and Safety) Employee engagement and retention Provide opportunities for skill development, training and career advancement. Commitment to employees’ growth, enhancing their engagement and increasing their likelihood of staying with the organisation. GRI 401 (Employment) GRI 404 (Training and Education) Occupational safety and health Commitment towards practices that ensure the health, safety and well-being of its employees in the workplace. This entails providing training, benefits and a healthy work environment. GRI 403 (Occupational Health and Safety) 4 Sustaining Lives, Empowering Communities 1 3 6 2 5 7 PG | 57 ANNUAL REPORT 2025 MKH BERHAD
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