The following groups are key stakeholders who have the greatest impact on our organisation and with whom we engage regularly: STAKEHOLDER AREAS OF CONCERN/ INTEREST TYPE OF ENGAGEMENT FRUEQUENCY OF ENGAGEMENT ACHIEVED OUTCOME CUSTOMERS • Product quality and quantity according to contract agreement • Product delivery within the agreed period • Written, Social Media & Email Communication • Sales Galleries • Customer Feedback Management • Outreach Events/ Roadshow/ Open Day • Regular • Regular • Regular • Ad hoc • Improved customer satisfaction with good product quality and timely delivery • Better understanding of issues/concerns from customers and take appropriate steps to address the issues EMPLOYEES • Occupational safety and health • Talent retention • Employees’ welfare and benefits • Minimum wage • Employee Engagement Activities • Written Communications • Departmental Meetings/Virtual Meetings • Employee Development Trainings, Workshops & Webinars • Regular • Regular • Regular • Regular • Provide regular updates on health and safety measures • Career development, offers appropriate remuneration and benefits package GOVERNMENT AGENCIES/LOCAL AUTHORITIES • Approval of development order (DO), building plans (BP), advertising permit and developer’s licence (APDL) • Written and verbal Communications • Formal Meetings/ Virtual Meetings • Regular • Ad hoc • Timely approval of DO, BP, APDL and relevant licences and permits INDUSTRY GROUP • Issues and regulations affecting the industry • Formal Meetings/ Virtual Meetings • Written and Verbal Communications • Regular • Regular • Compliance with relevant policies and the latest requirements set by industry and certification bodies • Resolving issues faced by the industry • Enhancement of policies and regulations relevant to the industry SHAREHOLDERS/ INVESTORS/ ANALYSTS/ FUND MANAGERS/ PRIVATE EQUITY FIRMS • Business and financial performance • Dividend payout • Sustainability of business model • Corporate governance and compliance • Press releases • Quarterly financial report • Annual general meeting • Extraordinary general meeting • Investors engagement sessions • Ad hoc • Quarterly • Yearly • Ad Hoc • Ad Hoc • Regular updates of the Group’s financial performance and business development Sustainability Report MKH BERHAD ANNUAL REPORT 2024 Laying The Foundation of Excellence Where People Matter Guided by Leadership, Inspired by People Delivering Value That Matters to People PG. 76
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