(5) Community Investment Implement strategic efforts that contribute positively to the well-being and development of the communities in which it operates. Implement social programs and projects that address specific community needs, such as education, job training or infrastructure development. (6) Occupational Safety & Health Commitment towards practices that ensure the health, safety and well-being of its employees in the workplace. This entails providing training, benefits and a healthy work environment. (7) Risk Management Implement a systematic identification, assessment and mitigation of potential social risks that may impact the company’s operations, reputation and stakeholder relationships. Social risks encompass a range of issues related to social responsibility, ethics and the company’s impact on various societal groups. (8) Stakeholders Engagement Implement a process through which the company communicates and collaborates with various stakeholders. Engaging with stakeholders is essential for understanding their concerns, perspectives and expectations. (9) Customer Satisfaction Systematic evaluation and improvement of a company’s products, services and customer interactions to meet or exceed customer expectations. Establishing effective mechanisms to collect feedback from customers regarding their experiences with the company’s products or services. (10) Employee Engagement & Retention Provide opportunities for skill development, training and career advancement shows a commitment to employees’ growth, enhancing their engagement and increasing their likelihood of staying with the organisation. (11) Responsible Marketing Adopting ethical and socially conscious practices in promotional activities. This includes honest advertising, transparent communication, consideration of environmental impact and engagement in social initiatives. Its aims to empower consumers with accurate information. (12) Traceability & Sustainable Procurement Create a transparent and accountable supply chain system that allows businesses and consumers to trace the journey of products, ensuring ethical sourcing and promoting environmental and social responsibility. Materiality Theme Social Description MKH’S MATERIALITY MATRIX (Cont’d) Sustainability Report MKH BERHAD ANNUAL REPORT 2024 Laying The Foundation of Excellence Where People Matter Guided by Leadership, Inspired by People Delivering Value That Matters to People PG. 70
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