STAKEHOLDER ENGAGEMENT Our stakeholders are regularly engaged to foster a better understanding of how their needs can be addressed while advancing our corporate mission. The maintenance of strong relationships, along with the recognition and appreciation of each stakeholder, including our business partners, plays a crucial role in guaranteeing the success of our business. Understanding their interests and requirements is paramount in this regard. The stakeholder universe comprises shareholders, investors, customers, employees, community members, regulators, financial institutions, industry groups, business associates, consultants, suppliers and the media. Our ability to address priorities is enhanced by working with stakeholders. Aligned with our corporate core values, we aim to engage with stakeholders in a respectful, efficient, knowledgeable and responsive manner as we strive to deliver holistic value. We engage and listen to our stakeholders and accurate information is provided to them, enabling a greater understanding of our actions and intentions. The following groups are key stakeholders who have the greatest impact on our organization and with whom we engage regularly: No. STAKEHOLDERS TYPE OF ENGAGEMENT FRUEQUENCY OF ENGAGEMENT 1 Customers • Written, Social Media & Email Communication • Centralised Sales Galleries • Customer Feedback Management • Outreach Events/Roadshow/Open Day • Daily • Daily • Daily • Ad hoc 2 Employees • Employee Engagement Activities • Written Communications • Departmental Meetings/Virtual Meetings • Employee Development Trainings, Workshops & Webinars • Regular • Regular • Regular • Regular 3 Government Agencies/ Local Authorities • Reports • Written Communications • Formal Meetings/Virtual Meetings • Regular • Regular • Ad hoc 4 Industry Group • Formal Meetings/Virtual Meetings • Written Communications • Regular • Regular SUSTAINABILITY REPORT 48 MKH BERHAD | ANNUAL REPORT 2023
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