MKH Annual Report 2020

31 MKH BERHAD MKH’S MATERIALITY MATRIX The key sustainability matters most relevant to our business operations relating to the economic, environmental, and social aspects as well as to our internal and external stakeholders, is illustrated below: STAKEHOLDER ENGAGEMENT We engage our stakeholders regularly to develop a deeper understanding of how we can address their needs while further carrying our corporate mission. Maintaining a good relationship, recognising and valuing each of them such as our business partners and understanding their interest and needs are vital aspects that ensure our business success. Our stakeholder universe consists of shareholders, investors, customers, employees, community members, regulators, financial institutions, industry group, business associates, consultants, suppliers and the media. Working with stakeholders improves our ability to address priorities. In line with our corporate core values, we strive to engage with our stakeholders, respectfully in an efficient, knowledgeable and responsive manner in our journey to deliver holistic value. We listen to and learn from stakeholders. We also provide stakeholders with accurate information so that they can understand our actions and intentions with greater clarity. Sustainability Report High High Low Important to Stakeholders Important to MKH Berhad Community Investment Economic & Business Performance Governance, Ethics & Intergrity Brand Management Stakeholders Engagement Waste & by-product Management Energy Consumption Green Development Innovation Responsible Marketing Risk Management Customer Satisfaction Occupational Health & Safety Assurance & Certification Employee Engagement & Retention Traceability & Sustainable Procurement We believe these 16 key material matters are keys to creating value for all our stakeholders, building mutual trust and allowing better insight on community needs as well as market trends in our journey towards a sustainable future.