MKH Annual Report 2019

033 M K H B E R H A D No. STAKEHOLDERS TYPE OF ENGAGEMENT FREQUENCY OF ENGAGEMENT 1 Customers • • Written, Social Media & Email Communication • • Centralised Sales Galleries • • Customer Feedback Management • • Outreach Events/Roadshow/Open Day • • Daily • • Daily • • Daily • • Ad hoc 2 Employees • • Employee Engagement Activities • • Written Communications • • Departmental Meetings • • Employee Development Trainings & Workshops • • Regular • • Regular • • Regular • • Regular 3 Government Agencies/ Local Authorities • • Reports • • Written Communications • • Formal Meetings • • Regular • • Regular • • Ad hoc 4 Industry Group • • Formal Meetings • • Written Communications • • Regular • • Regular 5 Investors/Analysts/Fund Managers/Private Equity Firms • • Formal Meetings/ Briefing • • Written Communications • • Ad hoc • • Ad hoc 6 Financial Institutions • • Formal Meetings • • Written Communications • • Regular • • Regular 7 JV Partners/Business Associates • • Formal Meetings • • Written Communications • • Regular • • Regular 8 Local Communities/ Residents’ Associations/Joint Management Bodies • • Formal Meetings • • Written Communications • • Regular • • Regular 9 Media • • Press Releases • • Written Communications • • Networking Sessions • • Regular • • Regular • • Ad hoc 10 Shareholders • • Written Communications • • Quarterly Financial Report • • Annual General Meeting • • Regular • • Quarterly • • Annual 11 Vendors/Suppliers/ Contractors/Consultants • • Formal Meetings • • Project Tender • • Written Communications • • Regular • • Regular • • Regular The following groups are key stakeholders who have the greatest impact on our organisation and with whom we engage regularly. SUSTAINABILITY REPORT