INTEGRATED ANNUAL REPORT 2024 46 47 SECTION 5: VALUE WE CREATE www.miscgroup.com MISC BERHAD Engaging with Stakeholders Stakeholder engagement is fundamental to MISC, as it shapes our business landscape and strengthens relationships built on mutual benefit. We prioritise our stakeholders’ feedback and expectations, enabling us to serve them more effectively. Guided by our stakeholder engagement strategy and principles, we focus on delivering value through regular engagements, awareness programmes, dialogues and collaborative activities. These efforts foster meaningful relationships and allow us to work alongside our stakeholders towards a sustainable future. We collaborate closely with the key stakeholders listed below. In addition, we engage with other stakeholders, including communities, trade associations, NGOs, industry peers, academic organisations and media, adopting tailored approaches when necessary to address their specific needs and priorities. Engaging with Stakeholders SHAREHOLDERS / INVESTORS / FINANCIAL SERVICES PROVIDERS Shareholders, investors and financial service providers play a vital role in strengthening our financial performance by ensuring access to capital. Regular engagement with these stakeholders enables us to align with our long-term strategic priorities and stay informed about emerging trends in financial markets. Key Concerns • Projects and financial performance • Values and governance • Climate change • Diversity and inclusion • ESG risks, opportunities and performance Response • Ensuring strong governance in project and financial management • Establishing strong governance policies and procedures • Business ethics awareness and whistleblowing processes • Involvement in the Getting to Zero Coalition - Collaboration with strategic partners along the value chain to develop commercially viable zero-carbon emission vessels by 2030 • Fleet renewal to lower-carbon emissions vessels and energy-efficiency-designed vessels • Implementation of diversity and inclusion strategic priorities • Establishing strong sustainability practices and regularly disclosing performance • Participating in third-party ESG performance ratings • Incorporating ESG risks and opportunities into business decisions Value Created for Stakeholders • Provided platforms to better understand MISC’s business performance, financial position and sustainability agenda • Increased shareholders/investors’ confidence • Improved access to debt funding for CAPEX Engagement Platform Frequency Investor and analyst meetings Q AR Meetings and conferences A AR Annual Reports and Annual General Meeting A Bursa Malaysia announcements Q AR Company website A Q AR Key Capitals F Customer engagement is essential to our success. We focus on building trust, loyalty and confidence in our products, services and solutions. By continuously enhancing the customer experience and delivering value, we strengthen our brand, drive growth and advance our sustainability goals. Key Concerns • Crisis management and business continuity • Values and governance • Business experience • Supply Chain Management • Climate change • Health and Safety • ESG risks, opportunities and performance Response • Engaging closely with customers to brief them on our business continuity plan to ensure minimal interruption to customer operations • Ensuring strong governance in project management • Business ethics awareness and whistleblowing processes • Upskilling and reskilling competencies for our employees to provide niche expertise for maritime services • Creating awareness and conducting ESG assurance along the supply chain • Fleet renewal to lower-carbon fuelled and energy-efficiency designed vessels • Implementing high health and safety standards • Incorporating ESG risks and opportunities into business decisions Value Created for Stakeholders Increased confidence in MISC’s capabilities in delivering quality and sustainable products and services Engagement Platform Frequency Conferences, exhibitions and forums with customers A AR Customer appreciation programmes A AR Workshops/seminars AR Site visits and meetings M W AR Satisfaction survey A CUSTOMERS Key Capitals SR I P GOVERNMENT / REGULATORS We actively engage with key government and regulatory agencies to build stronger relationships, stay informed about potential industry regulations and gain valuable insights into emerging regulatory developments. Key Concerns • Compliance with laws and regulations • Introduction of future laws and regulations • Crisis management and business continuity • Development of talent and job opportunities • Corruption and bribery Response • Engaging with regulators to ensure compliance with laws and regulations • Engaging with regulators to provide feedback on proposed laws and regulations • Collaborating with authorities on emergency response and preparedness • Collaborating on maritime academy syllabus to nurture and develop seafarers in line with the nation’s maritime vision • Providing job opportunities and the development of local talents • Involvement in the Maritime Anti-Corruption Network (MACN) to combat corruption in the maritime industry • Implementing the Code of Conduct and Business Ethics (CoBE) for employees and third parties N SR Value Created for Stakeholders • Supported the government’s goals in promoting innovation and sustainable growth of the maritime industry • Sustained MISC’s license to operate Engagement Platform Frequency Reporting to relevant agencies AR Face-to-face meetings AR Forums and conferences A AR Visits and briefings with ministry/agencies/regulators A AR Strategic partnerships AR Key Capitals W D Daily Bi-Annually BA Weekly Annually A M Monthly As Required AR Q Quarterly Navigation Icons Key Capitals Physical P Financial F Intellectual I Human H Natural N Social & Relationship SR
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