DEFECTS RECEIVED AND RESOLVED MATRIX EXCELCON FY2023 FY2024 FY2025 QLASSIC SCORE BREAKDOWN BY PROJECT Ara 2B Tiara Precinct 8 Resort Residence 1A Laman Sendayan Precinct 4 Laman Sendayan Precinct 2 Tiara Sendayan Precinct 6 Chambers Impiana Bayu 3A (Phase 2) Impiana Bayu 3B2 (Phase 2) Impiana Bayu 3B2 (Phase 2) 79.4 74 73 71 72 71 74 78 75 75 Bayu Sutera Precint 1B Bayu Sutera Precint 2A (Stage 1) Bayu Sutera Precint 2A (Stage 2) Bayu Sutera Precint 2B (Stage 1) Bayu Sutera Precint 2B (Stage 2) Laman Sendayan Biz Laman Sendayan Precint 1A Laman Sendayan Precint 1B Laman Sendayan Precint 3 74 Nusari Bayu 2 Resort Residence 1B STV Business Park Tiara Sendayan Precint 7 Tiara Sendayan Precint 9 Tiara Sendayan Precint 13A Tiara Sendayan Precint 13B 74 78 70 71 77 69 71 74 74 72 71 69 76 73 68 71 Bayu Sutera Precint 1A Bayu Sutera Precint 3B Bayu Sutera Precint 4A-1 Impiana Bayu 3B1 (Phase 1) Impiana Damai 2A (Phase 2) Irama Biz Irama Sendayan 1 Irama Sendayan 2A Nusari Aman 3 Resort Residence 2A Resort Residence 2B STV Biz Tiara Sendayan Precinct 14A1 Tiara Sendayan Precinct 14A2 Tiara Sendayan Precinct 14B1 Tiara Sendayan Precinct 15A1 Tiara Sendayan Precinct 15A2 Tiara Sendayan Precinct 15B1 Tiara Sendayan Precinct 15B2 Tiara Sendayan Precinct 16A Tiara Sendayan Precinct 16B 74 77 75 76 73 73 75 72 73 74 71 76 71 71 75 76 71 75 76 76 75 AVERAGE QLASSIC SCORE (%) 74.2 72.4 74.0 Note: All scores exceed the Group’s internal KPI of 70% SOCIAL PATIENT SATISFACTION • Conduct paঞent saঞsfacঞon survey Targets 90% paঞent saঞsfacঞon rate Progress Healthcare achieved 99.9% paঞent saঞsfacঞon • Safe and healthy environment for paঞent strategies employed – risks and opportunities identification 11,350 0 2,000 4,000 6,000 8,000 10,000 12,000 FY2023 FY2024 FY2025 8,794 11,688 103.0 8,924 101.5 6,250 5,852 93.6 Defect Complaints Received Defect Complaints Resolved Defect Complaints Resoluঞon Rate (%) 0 20 40 60 80 100 120 88 MATRIX CONCEPTS HOLDINGS BERHAD INTEGRATED ANNUAL REPORT 2025 05 VALUE CREATION STRATEGIC REVIEW
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