This enables a more insighul understanding that supports the validaঞon of the extent of financial materiality of specific sustainability topics. The diagram below illustrates the cradle-to-grave value chain process commencing from landbanking up to project compleঞon and handover and, where relevant, project management for owned assets that are retained for recurring income. By mapping sustainability touchpoints along this process, stakeholders can beer idenঞfy where significant environmental, social, and governance impacts arise, and assess their financial implicaঞons. This holisঞc view strengthens decision-making, enhances transparency, and ensures that sustainability prioriঞes are integrated meaningfully across each stage of the business lifecycle. value chain and business process CONSTRUCTION WORKS Project Launch VacaNt POssessiON Project/ ToWnShIp ManaGement Upon commencement of construcঞon works, the focus is of ensuring compleঞon of works at the desired quality and cost and well within schedule. This necessitates managing supply chains to ensure ঞmely supply of material, manpower and services as required. Climate change and inclement weather may cause disrupঞon to site works and must be factored into the overall process. This also includes any disrupঞons to the supply of raw materials due to supply chain constraints. Managing cost towards prevenঞng overruns is also essenঞal. Products are typically sold off the plan and hence, brand and product appeal is essenঞal in creaঞng the desired commercial appeal and market tracঞon. This includes number of units and units sizes, flexible payment terms, total ownership cost as well as addressing any challenges, especially financial challenges faced by buyers. Once the projects are completed, purchased units can be handed over to buyers. Matrix Customer Care shall aend to the handover process for ensuring customer saঞsfacঞon. This stage also entails defect recঞficaঞon and resoluঞon. Matrix conঞnues to play a role in ensuring the long-term sustainability of the project by undertaking asset and property management, where relevant. This ensures that the project conঞnues to develop and mature as intended to fulfill its value creaঞon potenঞal throughout its lifecycle. 79 MATRIX CONCEPTS HOLDINGS BERHAD INTEGRATED ANNUAL REPORT 2025 05 VALUE CREATION STRATEGIC REVIEW
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