SUSTAINABILITY STATEMENT The Group has set a target to provide 2730 hours of external training for executive-level employees and above, ensuring a minimum of 6 training hours per employee in FY2024. Employees below the executive level receive on-the-job training tailored to their roles. For FY2024, we successfully achieved 8,539 training hours for executive-level employees and above, surpassing our target for two consecutive years. The details of this achievement are summarized as follows: Total Hours of Training by Employee Category (External Training Only) Kimlun Group FY2024 FY2023 External Trainings Attended (Hours) Senior Management 565 670 Management 2,055 834 Executive 5,919 4,350 Total 8,539 5,855 Turnover Recognising that employee turnover can impact productivity, operational efficiency, and knowledge retention, Kimlun Group is always taking proactive measures to address these challenges. To mitigate the impact of employee turnover, we have implemented strategic hiring efforts, including: • Targeted recruitment initiatives to attract skilled talent aligned with our business needs. • Employee engagement programs to enhance job satisfaction and reduce voluntary turnover. • Training and career development opportunities to foster growth and progression within the company. • Compensation and benefits packages to retain key employees. The employee turnover rate for Kimlun Group in FY2024 is summarized as follows: Total Number of Employee Turnover Employee turnover FY2024 (per headcount) FY2023 (per headcount) Senior Management 1 3 Management 8 13 Executive 60 33 Non-executive 210 228 Total 279 277 CUSTOMER WELFARE Customer Satisfaction As part of our commitment to delivering high-quality products and services, Kimlun Group conducts regular customer satisfaction surveys to assess and enhance our performance. These surveys provide valuable insights into customer experiences, expectations, and areas for improvement. In the current financial year, we have reached out to our key customers to participate in our customer satisfaction survey for KLSB and we received positive results with an average satisfaction rate of 83%. This feedback enables us to refine our processes, strengthen client relationships, and uphold our commitment to excellence. Moving forward, we will continue to engage with our customers to further improve satisfaction levels and ensure that our services meet industry standards and expectations. We are also looking forward to engaging with our customers serviced by other subsidiaries within our Group in a similar survey. 040
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