69 ANNUAL REPORT 2024 SOCIAL RESPONSIBILITY (CONT’D) Health and Safety Training (Cont’d) Keyfield is pleased to report zero fatalities and no recorded lost-time injuries (“LTIs”), maintaining our exemplary safety record over the past three years. FY2022 FY2023 FY2024 Total number of hours worked 1,012,692 1,770,128 1,842,428 Number of lost-time injuries 0 0 0 Number of fatalities as a result of work-related injuries or ill health 0 0 0 Lost Time Incident Rate (“LTIR”) 0 0 0 Quality and Customer Satisfaction Upholding high service standards in the provision of offshore accommodation vessels is vital for building trust and nurturing lasting customer relationships. By consistently delivering quality services, we cultivate customer loyalty, enhance the Group’s reputation and drive long-term business growth. We align our commitment to quality and customer satisfaction with our ISO-certified quality management system. Upon receiving a complaint, we swiftly identify the issue, conduct a thorough investigation, implement corrective actions, and monitor the effectiveness of the resolution. Our Risk Register, which focuses on Tender and Commercial activities, helps us manage potential risks related to customer concerns and continuously improve product quality and overall customer satisfaction. To understand our customers' needs, we conducted an in-depth customer satisfaction survey to gain insights into their experiences with our services. This survey served as a direct channel for customers to voice their opinions and level of satisfaction on key criteria such as quality, customer service, dedication, punctuality and compliance, and competence. We achieved a collective score of 4.5, reflecting a high level of customer satisfaction. Labour Practices and Standards A thriving and sustainable work environment is dependent on positive labour practices. By providing comprehensive benefits, training and development opportunities, we aim to cultivate a team of qualified and skilled professionals focused on delivering superior vessel chartering, accommodation and offshore services to our clients. Our Employee Handbook, in line with International Labour Organisation (“ILO”) standards, includes grievance procedures and is provided to all employees upon induction. In accordance with the Employment (Amendment) Act 2022, we have extended maternity leave to 98 days and provide seven days of paid paternity leave to married male employees with at least one year of service. Our Human Rights Policy, implemented in FY2024, reinforces our commitment to fostering a safe, inclusive, and equitable workplace for all employees. SUSTAINABILITY STATEMENT FY2024 (cont’d)
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