51 ANNUAL REPORT 2024 MEASURING SUSTAINABILITY PERFORMANCE The Group established 13 key performance indicators (“KPIs”) across our three sustainability pillars to provide measurable insights into our sustainability initiatives. These metrics serve as benchmarks to track our progress over time, enabling us to identify areas for improvement. Material Matters KPIs Progress Ethical Governance Corporate Governance and Anti-Corruption Conduct annual anti-corruption and bribery training for 100% of employees across all employee categories by 2026. In-Progress Assess 100% of operations for corruption-related risks by 2026. Achieved Data Privacy and Security Establish a complaint form for reporting customer data losses and privacy breaches by 2025. In-Progress Supply Chain Management Screen 100% of new suppliers for environmental and social criteria by 2026. In-Progress Assess 100% of major suppliers for environmental and social impacts by 2027. In-Progress Environmental Stewardship Energy Management and Climate Action Reduce energy intensity by 3% in 2027, compared to the baseline year 2026. In-Progress Reduce emissions intensity by 3% in 2027, compared to baseline year 2026. In-Progress Waste and Pollution Management Maintain zero oil spills from operational activities annually. Achieved Social Responsibility Health and Safety Maintain zero loss time injuries (“LTIs”) throughout the reporting period. Achieved Achieve 100% participation in Occupational Safety and Health (“OSH”) training across all employee levels by 2026. In-Progress Labour Practices and Standards Achieve minimum average employee satisfaction score of 60%. Achieved Quality and Customer Satisfaction Achieve minimum average customer satisfaction score of 4.0 out of 5. Achieved SUSTAINABILITY STATEMENT FY2024 (cont’d)
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