46 KEYFIELD INTERNATIONAL BERHAD 202001038989 (1395310-M) KEYFIELD’S APPROACH TO SUSTAINABILITY (CONT’D) Stakeholder Engagement (Cont’d) Area of Concern Engagement Channel Keyfield’s Response Shareholders and Investors • Company performance • Dividend distribution • Strategic business planning Annual report Financial Report Investor briefings Websites • Maintain transparent financial reporting • Ensure accountability for sustainable practices by producing ESG performance reports Customers • Customer satisfaction and experience • Quality services Direct engagements Emails Customer feedback surveys • Conduct customer surveys to obtain feedback and assess satisfaction Financial Institutions • Compliance with financial covenants and regulations • Investment performance and portfolio management Meetings and financial statements Compliance reports and audits • Review and optimise investment strategies to enhance returns and manage risks • Ensure adherence to covenants and regulatory standards Employees • Career growth • Labour practices • Health and safety • Talent development • Diversity and inclusion Training and development programmes Employee Satisfaction Survey Policies and Employee Handbook • Provide training programmes for career development, personal growth, and teamwork excellence • Provide comprehensive benefits to employees • Implement ISO 45001:2018 for Occupational Health and Safety • Adhere to Labour Standards and Protocols Suppliers • Ethical supply chain management • Quality service • Regulation compliance • Quotations negotiations Phone calls Meetings Emails Supplier performance evaluation • Establish a structured supplier assessment process • Conduct evaluation and screening of vendors • Enhance our supplier evaluation process by including environmental and social criteria Local Communities • Contribution made to surrounding communities • Local economic impact CSR programmes Social media • Organise CSR activities within the vicinities of our operations to build better communities and help those in need A A A Q Q Th Th Ad Ad Ad Ad Ad Th Ad Ad Ad Ad A SUSTAINABILITY STATEMENT FY2024 (cont’d)
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