38 WE ARE KENANGA LEADERSHIP MESSAGE VALUE CREATION MODEL KENANGA INVESTMENT BANK BERHAD ANNUAL REPORT 2023 CYBER SECURITY GRI 418 SUSTAINABILITY AT KENANGA Our suite of IT policies forms a fundamental aspect of our IT governance which guides our management approach towards cyber risks and responses to security incidents. OUR APPROACH WHY IT MATTERS As we transition towards a future defined by digital innovation, cyber security issues have increasingly become more relevant and urgent to organisations. We aim to address cyber risks by actively monitoring developments in the cyber world and strengthening our cyber security measures across our operations. Implementing robust cyber security solutions through strategic partnerships to protect corporate and client information and enhance cyber security posture, and equipping employees with the knowledge and skills to recognise and prevent malicious activities from cyber threat actors. CLIENT EXPERIENCE GRI 417 Updated key policies related to Cyber Security including Data Loss Prevention Framework, Group Confidential Information Policy Three (3) topics on cyber security were included as webinar topics within the eighth (8th) annual regulatory seminar including phishing, zero trust and data governance Implemented Cloudflare to shield web applications from cyber attacks, enhanced security posture through advanced endpoint and identity protection to safeguard clients’ and employees’ data Conducted monthly cybersecurity awareness training in partnership with Sophos alongside with regular phishing email simulation as part of employees’ education on phishing attacks KEY PROGRESS IN 2023 Guided by policies aligned to applicable laws and regulations, we aim to ensure our marketing materials and claims embody a commitment to ethical principles which prioritise accuracy and honesty. Through our client-centric approach, we aim to build lasting client relationships that will serve to fortify the foundation that sustains our business for the long term. OUR APPROACH WHY IT MATTERS As a homegrown brand that has evolved and grown over the last 50 years, we recognise that our success is the result of our relationships with our clients. Having served over 500,000 clients, we remain committed to continue delivering excellence through our products and services by putting our clients at the centre of all that we do. Delivering positive client experience through customer service exellence, as well as innovative products and services. Introduced a dedicated email and hotline channels to manage reporting of scam-related issues Increased communication efforts to publish contents on website and social media platforms to increase awareness on scam and preventions measures KEY PROGRESS IN 2023 Refer to pages 43 to 58 of our Sustainability Report 2023 for more information on our approach and progress on Sustainable Economic Growth.
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