IHH Healthcare Berhad | Annual Report 2024 50 Our Material Matters Strategic Report Please refer to our Sustainability Report for descriptions on each of these material matters, as well as key metrics and actions taken to manage them. Governance > Ensure accountability, transparency and ethical conduct through robust systems, practices and policies to drive our sustainability journey. Our materiality assessment guides us in identifying, prioritising, and managing the sustainability matters that most impact our business and stakeholders. By closely engaging our diverse stakeholders across the many geographies we operate in, we are able to align our sustainability strategy to the needs and expectations of our stakeholders. At the same time, we regularly keep abreast of published literature sustainability disclosure standards and industry news to inform our materiality assessment exercise. We are constantly monitoring our list of material issues and conduct a materiality assessment every two years. Public > Tackling Global Health Issues • Antimicrobial stewardship • Reducing disease burden • Emergency preparedness > Corporate Responsibility > Environmental Impact and Actions • Emissions and energy management • Waste and water management > Climate Resilience • Climate risks and opportunities • Responsible sourcing Planet > Well-being and Development • Employee safety and total well-being • People engagement and talent development > Diversity and Inclusion People > Quality of Care and Patient Stewardship • Evidence-based, safe and value-based care • Fast, efficient and empathetic care • Transparency in billing and outcomes > Healthcare Digitalisation and Innovation > Data Privacy and Cybersecurity Patients
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