We anchor our sustainability approach to make a positive impact on our patients, our people, the public and our planet. We strive to provide excellent care and outcomes to our patients; champion total well-being, development and inclusiveness for our people; give back to the communities in which we operate; while protecting our only home – our planet. The Group has established a Sustainability Policy which provides guiding principles on how the culture of sustainability should be promoted across the Group. The Sustainability Policy complements the Group’s approach to sustainability by expanding on the key focus areas of IHH’s sustainability strategy. The Sustainability Policy is available on the Company’s website at https://www.ihhhealthcare.com/ investors/corporate-governance. The details of the Company’s approach to sustainability are set out separately in the Sustainability Section as laid out on pages 52 to 54 and pages 61 to 69 of this Annual Report, the Sustainability Report and the Corporate Governance Report which are available on the Company’s website at https://www.ihhhealthcare. com/investors/reports-presentation/ reports-and-presentations. 2. B oard Composition and Effectiveness Our Board consists of individuals of different backgrounds, academic qualifications, experience, knowledge and skills. This allows the Board as a whole to draw on a diverse yet balanced group of individuals to provide insights, perspectives and independent judgement to lead and steer the business of the Group. Independent Directors Independent Directors are appointed to ensure objectivity to the oversight function of the Board and evaluate the performance and well-being of the Company without having any COI or undue influence. They act independently of Management and are free from any business or other relationships that could interfere with the exercise of independent judgement or the ability to act in the best interests of the Company. IHH aspires to have a majority of Independent Non-Executive Directors (INED) on the Board and the Board views that the appointment of new INEDs on the Board should be based on the skillsets and not be restricted to the independent element. As at the end of the financial year under review, there were eleven members on the Board comprising five INEDs, five NINEDs and one Alternate Director. To be the most trusted private healthcare provider in all our markets by 2025 Achieve 90% of value-driven outcomes (VDO) at or above international benchmarks by 2025 Billing estimates to be 90% accurate in our core markets1 by 2025 Admission for A&E cases to be within 1 hour of doctors’ instructions in our core markets1 by 2025 To be in top quartile in Net Promoter Score (NPS)2 in our core markets1 by 2025 To be the employer of choice in private healthcare in all our markets by 2025 Achieve 50:50 male to female ratio in leadership roles by 2025 Increase global nursing talent pool by 10% by 2025 Reduce lost time injuries and have zero workplace fatalities Be above Global Healthcare benchmarking scores in Employee Engagement Survey (EES) for all of our markets by 2025 To touch five million lives3 for healthier communities by 2025 Have 100% of hospitals implement antimicrobial resistance interventions in line with CDC, WHO, and national guidelines by 2025 Reduce disease burden on cancer and cardiovascular diseases through screenings, health literacy, and disease management programmes Establish public corporate responsibility programmes in at least two of our core markets1 to make available quality healthcare to the underserved by 2023 To cap carbon growth by 2025 and achieve Net-Zero by 2050 Cap Scope 1 and 2 emissions at 2022 baseline (inclusive of our growth) by 2025 and reduce year-on-year carbon intensity per patient bed-day Strategise Scope 3 carbon accounting by 2023 Be SBTi (Science Based Targets initiative) ready by 2025 Reduce single-use virgin plastic by 90% in nonclinical areas in Malaysia and Singapore by 2023 Patients Empowering Our Patients People Shaping the Best Place to Work Public Nurturing a Healthier Society Planet Protecting Our Planet 1 Our core markets refer to Malaysia, Singapore, India and Türkiye. 2 Net Promoter Score is a key metric that measures customer loyalty and satisfaction. 3 Number of lives touched includes cumulative number of patient interactions through IHH Healthcare services targeted at reducing antimicrobial resistance and disease burden, and number of beneficiaries reached through our corporate responsibility programmes. Our Sustainability Goals Annual Report 2023 89
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