Ethics and Integrity At IHH Healthcare, ethics and integrity are non-negotiables in all clinical and non-clinical practices – sustainability governance is no exception. Employees are comprehensively trained and updated on Group-wide policies and the Code of Conduct, strengthening overall awareness of the Group’s expectations and standards. IHH also empowers staff through providing channels for incident reporting and whistle blowing without fear of repercussions. To reinforce the trust placed in us by key stakeholders, we continually review existing policies that hold us accountable to our commitments and that comply with the latest regulations and standards in each market. In 2023, there were three confirmed incidents1 relating to Embezzlement, Theft and Fraud. In allegations of bribery and corruption, complaints are investigated and consequential management is undertaken where necessary. For more information on our business codes and policies, see the Corporate Governance section (page 84) or visit https://www.ihhhealthcare.com/investors/corporategovernance/corporate-governance-policy-disclosures. Code of Conduct Outlines the Group’s values and standards of behaviour expected of all employees. Whistleblowing Policy Provides a channel for employees to report in full confidentiality and without fear of retaliation incidents of malpractice, improper conduct, wrongdoings, corruption, fraud or abuse within the Group. Anti-Bribery and Corruption (ABC) Policy Builds on the principles outlined in the Code of Conduct, including compliance with all anti-corruption laws specific to the countries in which the Group operates. 1 In reporting against this indicator, IHH has considered the provisions of the IHH ABC Policy, which is aligned to the Malaysian Anti-Corruption Commission Act 2009 and other local and international anti-corruption related laws and/or regulations. Annual Report 2023 69
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