Procedures Indicators Outcomes 2020 4 8 2022 113 73 96.1% 94.3% 2024 2021 2023 157 95.7% 2025 226 90% Target To be determined Our VDO Roadmap Available in Malaysia and Singapore Available in Türkiye and Europe Available in Hong Kong Intellect is a digital mental health platform offering end-to-end services including telehealth coaching, clinical therapy, psychiatry, self-guided cognitive behavioural therapy-based programmes and more. The fast-growing platform has over 3 million users in 20 countries. IHH will co-develop and customise digital mental health programmes with Intellect for patients, corporate clients and staff. Sustainability Snapshots Sustainability To Care. For Good., IHH Healthcare is focused on delivering sustainable value to our Patients, People, Public and Planet through initiatives that go beyond delivery of healthcare services. Being able to bring about positive change to all our stakeholders is what makes IHH worthy of our repute. Here are a few highlights from 2023. Kindly refer to our Sustainability Report for the full list of highlights. Doubling of VDO Procedures for Improved Care IHH Healthcare’s Suite of Digital Healthcare Apps Patients Partnering With Intellect to Promote Mental Well-being IHH Global Leadership of Business Enterprise (I.GLOBE) programme People Since the implementation of our Value-Driven Outcomes (VDO) strategy in Q4 2020, we have increased our number of VDO procedures from four to eight. This number reflects the high volume of medical procedures and conditions of significant health importance being handled across IHH. VDO is important for our patients as it leads to improved outcomes and care while ensuring cost-effectiveness. Moving forward, more countries will adopt and implement VDO for procedures applicable for each market. As part of IHH Healthcare’s commitment towards enhancing patients’ accessibility to their healthcare records and services, we have been introducing relevant healthcare apps for our different markets. These include Acıbadem Online Doctor in Türkiye, My Gleneagles SmartHealth in Hong Kong, and MyHealth360 in Malaysia and Singapore. The common benefits of these apps include easier access to our hospitals, doctors, and services. In 2023, we launched the I.GLOBE programme to strengthen the professional capabilities and mindset of our business leaders across the Group. The programme centres around the key themes of Patient Centricity, Business Growth Mindset and Building Ecosystem Partnerships. The programme, which has had over 100 participants from a variety of leadership functions and a 50-50 gender mix, boasts an 85% Net Promoter Score (NPS1) rating, one of the highest for a leadership development programme. IHH Healthcare Berhad 66
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