We stay accountable to our sustainability promises through clear, measurable targets, all aligned with the United Nations’ Sustainability Development Goals. These are the targets we have set, and the progress we have made to date. Touch 5 million lives to build healthier communities Progress Implement antimicrobial resistance interventions in all IHH hospitals, in line with CDC, WHO and national guidelines Ongoing Reduce disease burden on cancer and cardiovascular diseases through screenings, and health literacy and disease management programmes Ongoing Establish public corporate responsibility programmes in at least two core markets for the underserved to access quality healthcare services Achieved Public Nurturing a Healthier Society Cap carbon growth by 2025 and achieve net-zero by 2050 Progress Cap Scope 1 and 2 emissions at 2022 baseline (inclusive of growth) and reduce year-on-year carbon emissions per patient bed-day Ongoing Strategise Scope 3 carbon accounting by 2023 Achieved Be SBTi (Science Based Targets initiative) ready Ongoing Reduce single-use virgin plastic by 90% in non-clinical areas in Malaysia and Singapore in 2023 Partially met Planet Protecting Our Planet To be the most trusted private healthcare provider in all our markets Progress Achieve 90% of value-driven outcomes (VDO) at or above international benchmarks Ongoing Reach 90% accuracy in bill estimates in core markets Ongoing Admission A&E cases within 1 hour of doctors’ instructions in core markets Ongoing Be in the top 25% in Net Promoter Score (NPS) in core markets Ongoing Patients Empowering Our Patients Be the employer of choice in private healthcare in all our markets Progress Achieve 50-50 male to female ratio in leadership roles Ongoing Increase global nursing talent pool by 10% Ongoing Reduce lost time injuries and have zero workplace fatalities Ongoing Rank above country and world healthcare norms in Employee Engagement Survey (EES) in all markets Ongoing People Shaping the Best Place to Work Please refer to our Sustainability Report for more information. Annual Report 2023 65 Sustainability Goals
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