Sustainability Highlights Sustainability Following a firm foundation set in 2022, we capped 2023 with further strides made for our Patients, People, Public and Planet, as well as sustainability governance. Here are some progress highlights. 42.5% women in leadership roles across IHH Partnered with Intellect to provide comprehensive mental well-being services for employees 5.6% increase in nursing talent Zero workplace fatalities Over 1 million training hours achieved to foster a culture of Learning & Development across IHH EESiii score on employee engagement was 2% above Global Healthcare benchmarking score 86% of our employees felt that we collaborate well, and 85% of our employees trust their immediate manageriii Patients Empowering Our Patients People Shaping the Best Place to Work Comprehensively reviewed our existing 17 clinical quality indicators and undertook a crosswalk analysis to align them with international indicators Increased number of Value-Drive Outcomes (VDO)i quality indicators tracked from 113 to 157 to improve value based care Increased billing estimate accuracy from 85% to 87%ii using AI Over 7.4 million patients have access to their medical records online Expanded our innovative partnerships to include Annalise and Airdoc offering AI-powered digital imaging capabilities As part of our Antimicrobial Stewardship Programme, 100% of our markets established relevant committees and guidelines for common infections and procedures Conducted 667,560 health screenings Conducted 297,049 cancer screenings for breast, cervical and colorectal cancers Contributed close to USD$5 million in aid of earthquake victims in Türkiye and Syria Expanded our flagship corporate responsibility initiative – Life Renewed – from Malaysia to Singapore via a two-year partnership with Para Athletics (Singapore) Reduced 3.9% emission intensity per patient bed day, across our operations Reduced 99% single-use virgin plastics in non-clinical areas in Singapore and 79% single-use virgin plastics in non-clinical areas in Malaysia Expanded Group’s Balanced Scorecard to include anaesthetic gas emissions reduction targets Began to chart a roadmap for climate disclosures aligned with the recommendations of the Task Force on Climate-Related Financial Disclosures (TCFD) Public Nurturing a Healthier Society Planet Protecting Our Planet i VDO is about using data to improve quality and outcomes while ensuring cost effectiveness. ii Applicable to our hospitals in Malaysia and Singapore. iii Global IHH Employee Engagement Survey. IHH Healthcare Berhad 64
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