Our Sustainability Framework With trust as the cornerstone of all our relationships, we start by first understanding our stakeholders’ expectations and honouring our commitments to them. Our sustainability framework, corresponding with the ESG framework, outlines the key positive impact IHH strives to make for our key stakeholders: patients, our people, the public and our planet. We believe that a sound sustainability framework lends to positive business performance. It is thus embedded into IHH’s business strategy and is tied to performance and remuneration in the Group’s Balanced Scorecard. Patients The reason for our existence Planet Protecting our planet for today and generations to come People The heart of IHH Healthcare Public Creating a healthier society A robust governance structure keeps us on track in our sustainability journey, with clear accountability ensuring that all legal and regulatory obligations are met. Governance Annual Report 2023 63
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