Sustainability Opening Statement Sustainability Please refer to our Sustainability Report for more information. When we pledge to Care. For Good., we take on the duty to critically examine all aspects of our business, to create a sustainable healthcare system for our patients, people, public and planet. As a global healthcare operator in 10 countries, IHH is in a unique position to create real change in the industry. To truly touch lives and transform care, we must go beyond ‘doing no harm’ to Care. For Good., and challenge ourselves to do better by all our stakeholders. When we pledge to Care. For Good., we take on the duty to critically examine all aspects of our business, to create a sustainable healthcare system for our patients, people, public and planet. It is through which we strive to become the world’s most trusted healthcare network. Creating positive change in an uncertain world It is increasingly impossible to turn a blind eye to the implications of ageing populations, medical inflation, antimicrobial resistance, the climate crisis and increasing mental health concerns among healthcare workers. The COVID-19 pandemic has also brought about unprecedented disruptions, not only placing immense strains on healthcare systems and threatening vulnerable communities, but also shone a spotlight on the environmental impact of clinical operations. Researchers have estimated that the healthcare industry accounts for 4.4% of the world’s net carbon emissions. While multiple challenges abound, there are four key urgent questions IHH seeks to address to achieve true sustainability for all stakeholders: • How can we make healthcare better, faster, easier and more accessible? • What are the ways to shape a workplace where all of IHH can realise their full potential? • How can we reduce disease burden and make available quality healthcare to underserved communities? • Last but not least, how can we work towards a net-zero future and contribute towards a healthier environment? Increased value-driven outcomes indicators being tracked by 39% to improve value-based care Increased our nursing talent pool by 5.6% Touched close to 1.3 million lives through health screening, disease management and corporate responsibility programmes Reduced 3.9% emission intensity per patient bed day across our operations Snapshot of our 2023 milestones Our Work in Progress We are continually making strides towards our sustainability goals that were first unveiled in September 2022 and are aligned with the UN’s Sustainable Development Goals. Below is a snapshot of the milestones we reached in 2023: Outlook These are early days yet. From achieving 50-50 gender diversity in leadership roles and improving billing estimate accuracy by 2025, to reaching net-zero emissions by 2050, these are ambitions that call for unwavering commitment to Care. For Good. At IHH, sustainability is here to stay – and will remain our north star that helps secure a healthier tomorrow for our patients, people, public and planet. Annual Report 2023 61
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