Mitigation Measures Potential Opportunities Material Matters Trend The Group is highly committed towards ESG and have taken actionable measures to amplify good practices which drive us towards achieving our sustainability goals. The Group has set concrete, short-, mid- and long-term sustainability goals of which the implementation progress is tracked and closely monitored by the Board. We adhere to a standing policy that dictates business resilience initiatives throughout the Group, aiming to enhance coordination and disaster preparedness. Operationally, all our hospitals adopt emergency response plans where protocols and procedures are in place for different emergencies. Our commitment to sustainability initiatives generates positive impact at every touch point with our patients, people, public and planet. Of equal importance is a robust business resilience system, which could be a competitive differentiator, strengthening trust between IHH and patients, investors and business partners. • All identified Material Matters as indicated on page 52 in the Annual Report The Group continues to monitor market and pricing trends, while working on minimising costs through efficiency and productivity improvements in affected countries. We purchase most drugs on agreed-rate contracts and actively negotiate with suppliers to maintain the prices or obtain additional discounts from distributors through consolidation of purchases at the Group level. Despite an increase in the input prices, most markets were able to make appropriate price adjustments. None • Quality of Care and Patient Stewardship • Emissions Management • Waste and Water Management • Employee Safety and Total Well-being Our team has designed a comprehensive strategy from 2023 to 2025 to impact all employees at any stage of their career. The strategy focuses on continuous and sustainable talent attraction, increasing employee engagement, enhancing employee listening channels, promoting and supporting well-being and overall focusing on nurses’ overall career trajectory with IHH. Among the key initiatives in 2023 are new leadership programmes for nurses, career mobility initiatives, total health and well-being programs, nursing job redesign, and the development of a nursing pipeline strategy. Other measures deployed focus on day-to-day activities and the employee experience, such as providing transport and commuting logistics support. Attrition has shown improvement after the combined implementation of structural and operational measures. Due to its high dependence on external economic and social variables, voluntary attrition is expected to remain high given evolving economic conditions and job fatigue in some key markets. An optimised nursing population will ensure both the well-being of our teams and their sustained performance. Our comprehensive approach to reduce nursing attrition across markets and different nursing populations ensures the best possible service delivery and quality of care for our patients. This is in addition to maintaining business continuity and enhancing productivity across our facilities. • Ǫuality of Care and Patient Stewardship • People Engagement and Talent Development • Employee Safety and Total Well-being Annual Report 2023 59
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