Mitigation Measures Potential Opportunities Material Matters Trend The Group’s key mitigating strategy involves diversifying our business model and geographic focus. In doing so, we can spread out exposure to different markets, reducing overall risks arising from political instability and market volatility. We proactively monitor all investments with political uncertainty to ensure full understanding of potential adverse effects and undertake mitigation efforts where possible. We continually build government relationships and avenues for IHH to present its voice regarding any issues around such matters, in addition to conducting comprehensive due diligence and risk horizon scanning for new overseas investments. Expanding into new markets provides accretive revenue, strengthens our global healthcare value proposition, and the opportunity to shape healthcare reforms in underserved markets and enhance access to quality healthcare services. This will also reinforce IHH’s standing as one of the world’s largest multi-country healthcare services operators. • Quality of Care and Patient Stewardship • Employee Safety and Total Well-being Our Cybersecurity Centre of Excellence (COE) oversees the Group’s management of cyber risks. It also serves as an internal shared service to support countries in reviewing potential risks from emerging cyber threats, provide continuous monitoring of networks and systems for threat detection, conduct vulnerability assessments and penetration tests and respond to cybersecurity incidents. To drive the culture of upholding data privacy, we have developed and implemented the Group Personal Data Protection governance framework to guide Data Protection regulatory compliance and Data Protection best practices. As an added measure, the Group maintains insurance coverage to counter the various cybersecurity risks. However, there can be no guarantee that all costs and losses will be fully covered. Our investments in robust cybersecurity and data protection provide us with a competitive advantage by ensuring the high availability of our IT systems and that patient personal information is secured and accessible to support medical treatments. • Data Privacy and Security Annual Report 2023 57
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