Our Material Matters Strategic Report Important to Stakeholders 6.0 5.0 4.0 3.0 2.0 1.0 0.0 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 14 8 2 6 7 9 10 11 12 15 13 16 3 5 1 4 Based on 2022 Materiality Assessment Patients 14 8 2 6 7 9 10 11 12 15 13 16 3 5 1 4 Planet Public People Please refer to our Sustainability Report for more information. The Patients Pillar holds four out of our top five material matters. They include clinical excellence, operational excellence, service excellence and data privacy and security. These are areas of priority that will not be compromised amidst our organisation’s strides towards eventual net-zero. Our Value-Driven Outcomes (VDO) initiative ensures that we uphold our bar of excellence in clinical care and is now being practiced in all markets. Materiality Matrix 1 Clinical Excellence 2 Operational Excellence 3 Service Excellence 4 Employee Safety & Total Well-being 5 Data Privacy and Security 6 Value-Driven Outcomes (VDO) 7 Transparency 8 People Engagement 9 Talent Development 10 Healthcare Digitalisation (Accessibility/Convenience) 11 Diversity 12 Antimicrobial Stewardship 13 Corporate Responsibility 14 Carbon Footprint + Environmental Stewardship 15 Reducing Disease Burden 16 Private Public Partnerships (PPP) IHH Healthcare Berhad 54
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