Our Material Matters Strategic Report Material matters are tangible areas that impact the Group’s ability to create long-term value to the business and all stakeholders. We are meticulous in identifying and evaluating these issues, priorities and opportunities, mapping them against our strategic priorities to ensure the growth and sustainability of IHH. Quality of Care and Patient Stewardship** • Clinical Excellence • Value-Driven Outcomes • Operational Excellence • Service Excellence • Transparency Healthcare Digitalisation Data Privacy and Security Patients Empowering Our Patients Our Sustainability Pillars and Material Matters* Please refer to our Sustainability Report for descriptions on each of these material matters, as well as key metrics and actions taken to manage them. Antimicrobial Stewardship Reducing Disease Burden Corporate Responsibility Public Nurturing a Healthier Society Emissions Management Waste and Water Management Planet*** Protecting Our Planet Employee Safety and Total Well-Being Diversity and Inclusion People Engagement and Talent Development People Shaping the Best Place to Work * Developed based on a materiality assessment exercise conducted in 2022. ** Quality of Care and Patient Stewardship' combines five closely intertwined material matters. *** We have re-categorised the material matters for our Planet Pillar to accommodate a wider reporting scope. ‘Energy Management’ is now ‘Emissions Management’, while ‘Waste Management’ has been renamed ‘Waste and Water Management’. IHH Healthcare Berhad 52
RkJQdWJsaXNoZXIy NDgzMzc=