Key Expectations IHH’s Response Priorities for the Upcoming Year • Compliance • Regulatory reform relating to hospital planning • Employee and patient safety We are in frequent communication with regulators to keep abreast of the latest laws and requirements. Regular inspections and audits are conducted to ensure compliance. • Follow up on areas of improvement from various inspections and assessments from the previous year • Keep abreast of the latest reporting requirements amid a fast-evolving sustainability reporting landscape • Improved accessibility to healthcare services • Increased public awareness of healthcare • Education opportunities for disadvantaged, aspiring healthcare professionals • Funding for community projects IHH health and education programmes contribute to the well-being of local communities. • Expand IHH’s reach to more groups in the community via events, scholarships and opportunities • Refresh partnership with the Malaysian government to provide free cancer care to disadvantaged patients • At the service level – timeliness of the guarantee letter issuance from intermediaries • The cost of healthcare in private hospitals, especially in medical treatment packages and services IHH maintains positive relationships with intermediaries to ensure healthcare operations remain smooth and optimal for the well-being of all patients. • Expand partnerships with more business intermediaries, while strengthening existing ones • Cost-effectiveness • Fair and transparent negotiations • Value proposition price and quality We are fair and transparent in our tender processes and in evaluating providers’ service performance. • Continue reviewing relevant policies and processes • Update and publish the IHH Group Procurement Policy with sustainability in consideration • Revise ESG-related scoring matrix in the vendors selection process and requests for tender Annual Report 2023 51
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